Job Overview
Location
London
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Zip, you will serve as a trusted advisor to enterprise customers, helping them transform their B2B procurement processes through the Zip platform, driving measurable value, adoption, and long-term loyalty in a high-growth SaaS environment.
- • You will partner with customers across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams to define business outcomes, champion product adoption, and ensure continuous value delivery through strategic enablement, training, and proactive risk management.
- • You will collaborate closely with Sales, Product, Engineering, and Renewals teams to translate customer feedback into product improvements, manage account health using data-driven insights, and support renewal goals while contributing to the evolution of Customer Success processes in an early-stage, innovative company.
- • Zip is a fast-growing, well-funded procurement technology leader backed by top-tier investors and trusted by industry pioneers like OpenAI, Snowflake, Coinbase, and JPMorgan Chase, offering a mission-driven culture rooted in innovation, ownership, and inclusivity.
- • In this role, you will deepen your expertise in enterprise SaaS, procurement technology, and strategic account management while developing leadership skills in cross-functional collaboration, change enablement, and customer-driven product innovation—positioning you for long-term impact in a high-velocity, values-aligned organization.
🎯 Requirements
- • 5+ years of relevant experience in customer-facing roles such as Customer Success, Technical Account Management, or strategic consulting, preferably within B2B SaaS environments.
- • Procurement experience (sourcing, vendor management, or related functions) and familiarity with procurement technologies including ERP systems (e.g., NetSuite, Coupa), HRIS (e.g., Workday), CLM, GRC, JIRA, or ServiceNow.
- • Strong interpersonal and communication skills with the ability to build trust quickly, manage complex stakeholder relationships, and act as a trusted advisor to senior business leaders.
🏖️ Benefits
- • Start-up equity participation to share in Zip’s long-term success and growth.
- • Comprehensive health, vision, and dental coverage to support employee well-being.
- • Flexible PTO policy enabling work-life balance and personal time autonomy.
- • Apple equipment provided, plus a home office budget to support remote productivity and comfort.
Skills & Technologies
About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
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