Job Overview
Location
Toronto
Job Type
Full-time
Category
Customer Success
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Abacum, you will be a trusted partner and advocate for customers, ensuring successful product adoption, driving ROI, and fostering long-term retention for key clients in a fast-growing B2B SaaS environment.
- • Your day-to-day responsibilities include building long-term relationships with CFOs and finance/FP&A teams, leading strategy calls and executive business reviews, serving as the quarterback of the customer experience, and collaborating with sales, product, and support teams to align solutions with customer goals and drive account expansion.
- • Abacum is a global leader in Business Planning solutions for finance teams, founded in 2020 by former CFOs, with over 100 employees across 30+ nationalities and headquarters in New York, plus offices in London and Barcelona. The company has raised over $100M, including a $60M Series B in June 2025, and is trusted by industry leaders such as Dish Networks, Strava, BetterUp, and Kajabi.
- • In this role, you will develop deep expertise in customer success metrics, data-driven decision making, and B2B SaaS account management while contributing to Abacum’s mission of shifting finance teams from number crunching to strategic decision-making.
Skills & Technologies
About Abacum Technologies, Inc.
Abacum Technologies provides cloud-based financial planning and analysis (FP&A) software that unifies data from ERP, CRM and HRIS sources. Purpose-built for mid-market finance teams, the platform automates budgeting, forecasting, reporting and scenario modeling while enabling real-time collaboration across departments. Machine-learning algorithms surface anomalies, predict trends and generate plain-language insights, reducing manual spreadsheet work. SOC 2 Type II compliant, the solution integrates with major accounting, banking and business intelligence tools, giving CFOs and controllers a single source of truth for strategic decision-making and investor reporting.
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