Job Overview
Location
Brazil
Job Type
Full-time
Category
Sales
Date Posted
May 12, 2026
Full Job Description
📋 Description
- • As a Customer Success Manager at SalesCloser.ai, you will support and grow a large portfolio of SMB and mid-market customers through scalable, high-impact programs that drive adoption, retention, and expansion.
- • Your day-to-day responsibilities include managing a high-volume book of accounts, prioritizing based on health and risk, monitoring usage, designing automated engagement flows (email sequences, webinars, in-app), building renewal playbooks, and proactively intervening to reduce churn.
- • You will join a fast-paced, data-driven Customer Success team that operates cross-functionally to ensure customers achieve meaningful outcomes, leveraging tools like Vitally, Intercom, and CRM platforms to track KPIs and share insights.
- • In this role, you will develop expertise in scalable customer success operations, automation, health scoring, and renewal strategy while contributing to product and process improvements in a high-growth SaaS environment.
🎯 Requirements
- • 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in SaaS or B2B tech
- • Experience managing a high-volume book of business
- • Strong operational mindset and comfort working with data to identify trends
- • Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
- • Experience building or optimizing CS playbooks and automation workflows
- • Fluent in English (spoken and written); knowledge of a second language is an asset
🏖️ Benefits
- • Exciting and dynamic environment with a great leadership team
- • Comprehensive training program and regular performance reviews
- • Competitive compensation based on experience and proven abilities
- • Unbelievable product discounts when using our products for your own business
- • Global workforce with multi-cultural colleagues and amazing growth opportunities for personal development
Skills & Technologies
About Wishpond Technologies Ltd.
Wishpond Technologies provides cloud-based marketing automation and lead-generation software for small and midsize businesses. Its platform unifies landing pages, pop-ups, forms, email drip campaigns, social promotions, referral programs, and marketing analytics in a no-code environment. Customers can build campaigns, segment leads, score prospects, and track ROI without developers. The company operates on a SaaS subscription model and serves e-commerce, agencies, franchises, and local businesses across North America and internationally.
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