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CUSTOMER SUCCESS MANAGER (100% Remote outside of Canada)

Wishpond Technologies Ltd.

Job Overview

Location

Brazil

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at SalesCloser.ai, you will support and grow a large portfolio of SMB and mid-market customers through scalable, high-impact programs that drive adoption, retention, and expansion.
• Your day-to-day responsibilities include managing a high-volume book of accounts, prioritizing based on health and risk, monitoring usage, designing automated engagement flows (email sequences, webinars, in-app), building renewal playbooks, and proactively intervening to reduce churn.
• You will join a fast-paced, data-driven Customer Success team that operates cross-functionally to ensure customers achieve meaningful outcomes, leveraging tools like Vitally, Intercom, and CRM platforms to track KPIs and share insights.
• In this role, you will develop expertise in scalable customer success operations, automation, health scoring, and renewal strategy while contributing to product and process improvements in a high-growth SaaS environment.

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally in SaaS or B2B tech
• Experience managing a high-volume book of business
• Strong operational mindset and comfort working with data to identify trends
• Familiarity with tools like Vitally, Intercom, HubSpot, or Salesforce
• Experience building or optimizing CS playbooks and automation workflows
• Fluent in English (spoken and written); knowledge of a second language is an asset

🏖️ Benefits

• Exciting and dynamic environment with a great leadership team
• Comprehensive training program and regular performance reviews
• Competitive compensation based on experience and proven abilities
• Unbelievable product discounts when using our products for your own business
• Global workforce with multi-cultural colleagues and amazing growth opportunities for personal development

Skills & Technologies

Onsite

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Wishpond Technologies Ltd.

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About Wishpond Technologies Ltd.

Wishpond Technologies provides cloud-based marketing automation and lead-generation software for small and midsize businesses. Its platform unifies landing pages, pop-ups, forms, email drip campaigns, social promotions, referral programs, and marketing analytics in a no-code environment. Customers can build campaigns, segment leads, score prospects, and track ROI without developers. The company operates on a SaaS subscription model and serves e-commerce, agencies, franchises, and local businesses across North America and internationally.

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