Job Overview
Location
Seoul, South Korea
Job Type
Full-time
Category
Customer Success
Date Posted
May 12, 2026
Full Job Description
📋 Description
- • Customer Success Manager role focused on managing post-sale client relationships, driving adoption, value realization, and long-term customer success in a fast-paced, collaborative environment.
- • Day-to-day responsibilities include supporting onboarding, implementations, ongoing client engagement, managing work of increasing complexity, exercising sound judgment, and collaborating with cross-functional partners to ensure measurable customer outcomes.
- • Xsolla is a global commerce company headquartered in Los Angeles, California, providing tools and services to video game developers to fund, distribute, market, and monetize their games, serving over 1,500+ developers worldwide.
- • The role offers opportunity to grow impact in customer success, strengthen long-term partnerships, and help customers achieve measurable outcomes while working in a dynamic, mission-driven organization focused on empowering creators in the gaming industry.
🎯 Requirements
- • Customer success expertise
- • Relationship management skills
- • Analytical thinking
- • Experience supporting onboarding, implementations, and ongoing client engagement
- • Ability to manage work of increasing complexity
- • Sound judgment and cross-functional collaboration skills
🏖️ Benefits
- • Opportunity to work with over 1,500+ game developers globally
- • Part of a global commerce company mission-driven to empower video game creators
- • Fast-paced, highly collaborative, and dynamic work environment
- • Chance to drive measurable customer outcomes and long-term partnerships
- • Professional growth in customer success within the gaming industry
- • Based in Seoul, South Korea with global company exposure
Skills & Technologies
About Xsolla (USA), Inc.
Xsolla is a global video game commerce company headquartered in Sherman Oaks, California. It provides payment, billing, distribution, and marketing tools that help game developers and publishers fund, sell, and monetize their products worldwide. Founded in 2005, Xsolla offers a cloud-based platform supporting more than 700 payment methods, localized checkout, anti-fraud, in-game store, web shop, and influencer solutions. The company serves hundreds of clients ranging from indie studios to major publishers, enabling them to reach players in over 200 countries and territories while handling compliance, taxes, and customer support.
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