Customer Success Manager (12 month FTC)

📋 Description

• • As a Customer Success Manager, you will be the primary post-sale partner for a portfolio of B2B customers, focusing on retention and long-term value realization by ensuring customers adopt, engage, and renew with confidence.
• • You will own the end-to-end lifecycle for your book of business, driving successful renewals through proactive planning, forecasting, and negotiation, while building and executing renewal strategies 90–120 days in advance to identify risks early and partner cross-functionally for seamless execution.
• • You will develop strong relationships with key stakeholders, align on measurable success metrics and desired business outcomes, monitor product usage and engagement to proactively address adoption gaps, and lead business reviews and strategic check-ins to reinforce value, strengthen alignment, and surface growth opportunities.
• • You will identify and mitigate churn risk using data-driven insights, execute mitigation plans, escalate when necessary, maintain clear documentation of account health, risks, and blockers, and advocate for customer needs while sharing feedback internally.
• • Front is the customer operations platform built for B2B complexity, trusted by over 9,000 companies including Uber Freight, Navan, and Stripe, and backed by Sequoia Capital and Salesforce Ventures with $204M raised, recognized as a Great Place to Work with accolades from Built In, USA Today, Y Combinator, Fortune, Inc. Magazine, and Forbes.
• • You will learn to drive commercial outcomes in a high-growth SaaS environment, sharpen your strategic account management skills, deepen your expertise in retention and renewal strategies, and grow your ability to translate data into actionable customer success initiatives.