Customer Success Manager - 12 Months Fixed Term (Maternity Cover) (f/m/d)

CoachHub GmbH

Job Overview

Location

Germany (Home Office)

Job Type

Contract

Full Job Description

📋 Description

• We’re democratizing growth by making coaching a foundational right for every employee, everywhere. Combining human coaching, behavioral science, and technology - including AIMY™, our AI coach - we empower global enterprises to unlock their full potential.
• Joining us means stepping into a place where ownership is real, curiosity is fuel, and change is the norm. You'll work with teams who support each other, push boundaries, and take pride in building products that genuinely make a difference in people's lives.
• If you want your work to matter, not just as tasks but as impact felt by people every day, this is where you thrive.

📋 Description

• This is a 12-month fixed-term role covering a period of parental leave. It's a continuity role: you'll take ownership of an established, hands-on portfolio across mixed tiers, keep it healthy and progressing, protect any renewals landing during the year, and hand the relationships back in strong shape when the permanent CSM returns.
• You won't be reinventing the playbook or reshaping the strategy - the value here is confident, hands-on ownership of an established book. You keep the thread from dropping, you catch risks early, and you make sure that when the year is up, the accounts you held are in a better place than you found them.
• If you're a capable CS operator who takes pride in running a clean book and being the dependable point of contact clients trust, this is a strong fit.

📋 Description

• Own an established portfolio. Take over an established, hands-on book across mixed tiers and keep it running smoothly - you're the primary relationship and the person clients come to.
• Own value realisation end to end. Where renewals fall during your term, you own the health of those accounts - surfacing risk early and driving each one to a clean close.
• Keep adoption and value on track. Support clients through onboarding, adoption and value realisation, keeping momentum on the plans already in motion rather than rebuilding them from scratch.
• Catch and coordinate. Flag risks before they escalate, channel client feedback internally, and coordinate across teams so clients experience CoachHub at its best throughout the cover period.
• Run practical reviews. Hold regular check-ins and reviews that keep accounts progressing and demonstrate the value clients are getting - kept proportionate to each account's tier.
• Hand back cleanly. Keep clear, current records and relationship notes so the returning CSM can pick the book back up seamlessly at the end of the term.

📋 Description

• 3-4+ years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR-tech environment.
• A track record of holding retention and keeping accounts healthy - you know what a well-run book looks like and how to keep one that way.
• Strong self-organisation and comfort managing a mixed book across tiers and touch levels without dropping balls.
• A practical, data-literate approach - you can read account signals, prioritise, and act on them.
• English fluency (native-level or full business proficiency), with French a strong forte that will set you apart. Italian a plus.
• Familiarity with HR, L&D, leadership development or coaching is an advantage, not a requirement.

📋 Description

• Coaching isn't just our product - Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role.
• Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum.
• A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking.
• Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it.

📋 Description

• At CoachHub, we’re building a workplace where everyone can thrive. We welcome people of all backgrounds, identities, and lived experiences - because diverse teams create better ideas, deeper empathy, and bigger impact.
• If you’re excited about the role but don’t tick every box, we encourage you to apply. Growth starts with taking a chance.
• CoachHub is the global leader in digital and AI coaching that enables organizations to create personalized, measurable and scalable coaching programs for their entire workforce, regardless of department and seniority level.
• As the leading talent development platform, organizations who use CoachHub benefit from increased employee engagement, higher levels of productivity, improved job performance and greater retention.
• Our scientific, holistic coaching approach has been formulated by our Innovation Lab, a collective of in-house learning experts, behavioral scientists and a dedicated Science Council of research leaders from around the world.
• Together, they leverage scientific evidence and platform insights to maximize business impact and drive innovation at CoachHub.
• Alongside its development and implementation of AI coaching, CoachHub has a global pool of over 3,500 certified business coaches in 90 countries across six continents, with coaching sessions available in over 80 languages.
• Serving more than 1,000 clients worldwide, CoachHub’s leading digital and AI coaching programs are based on proprietary scientific research, AI insights from renowned academics and development from its Innovation Lab.
• CoachHub is backed by leading tech investors, including Sofina, SoftBank Vision Fund 2, Molten Ventures, Speedinvest, HV Capital, Partech and HSBC Innovation Banking.
• CoachHub was certified as a carbon-neutral company and consistently measures, reduces, and implements strategies to minimize its environmental impact.

🎯 Requirements

• 3-4+ years in a Customer Success or Account Management role, ideally within a technology-enabled services or HR-tech environment.
• A track record of holding retention and keeping accounts healthy - you know what a well-run book looks like and how to keep one that way.
• Strong self-organisation and comfort managing a mixed book across tiers and touch levels without dropping balls.
• A practical, data-literate approach - you can read account signals, prioritise, and act on them.
• English fluency (native-level or full business proficiency), with French a strong forte that will set you apart. Italian a plus.
• Familiarity with HR, L&D, leadership development or coaching is an advantage, not a requirement.

🏖️ Benefits

• Coaching isn't just our product - Access to your own certified coach, AIMY™, and stretch opportunities that push you beyond your current role.
• Work the way that works for you - Remote-first, with flexible options, Wellbeing Days and a Volunteering Day, plus holidays above the legal minimum.
• A culture that welcomes change - No two days look the same; we experiment, learn fast and recognise people who bring fresh thinking.
• Work that means something - Mission-driven from the inside out; our product changes lives, and so does the work behind it.

Skills & Technologies

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CoachHub GmbH

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About CoachHub GmbH

CoachHub is a global digital coaching platform that connects employees with certified business and leadership coaches for personalized development. Founded in Berlin in 2018, the company delivers scalable, data-driven coaching programs to large enterprises, mid-market firms and scale-ups worldwide. Its proprietary AI-powered matching technology pairs individuals with suitable coaches, while analytics dashboards track progress and impact on retention, engagement and performance. The platform supports more than 90 languages and is backed by leading venture investors. CoachHub operates offices across Europe, North America and Asia-Pacific and is recognized for democratizing access to professional coaching across organizational levels.

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