Customer Success Manager

Motorola Solutions, Inc.

Job Overview

Location

Massachusetts Remote Work, More...

Job Type

Full-time

Full Job Description

📋 Description

• Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention for Noggin’s enterprise SaaS platform.
• Build trusted advisor relationships with customers, acting as a strategic partner to ensure long-term loyalty and success.
• Collaborate with customers to define clear business goals, establish key performance indicators, and track progress toward desired outcomes.
• Gain deep expertise in the Noggin platform to guide clients in unlocking additional value and maximizing platform utilization.
• Leverage CRM tools such as Salesforce or HubSpot and Customer Success platforms like Gainsight or ChurnZero to monitor engagement, identify risks, and drive proactive interventions.
• Serve as the primary point of contact for post-sale customer interactions, ensuring seamless onboarding and ongoing support.
• Proactively identify upsell and expansion opportunities by understanding customer needs and aligning platform capabilities with evolving business objectives.
• Work cross-functionally with sales, product, and support teams to advocate for customer feedback and improve product experience.
• Maintain accurate customer records and activity logs within CRM and Customer Success systems to ensure data-driven decision-making.
• Conduct regular business reviews and health checks with key accounts to reinforce value delivery and strengthen relationships.
• Ensure high levels of customer satisfaction and retention by anticipating challenges and delivering timely, solution-oriented support.
• Adhere to company policies and compliance requirements, including obtaining necessary background clearances as mandated by customers.
• Manage a portfolio of enterprise accounts with a focus on scalable, repeatable success processes.
• Travel under 10% of the time to meet with customers, attend events, or support key initiatives.
• Contribute to internal knowledge sharing and best practices to enhance the overall Customer Success function.

🎯 Requirements

• 4+ years of experience in customer advocacy, sales, engineering, or project management
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and Customer Success platforms (e.g., Gainsight, ChurnZero)
• Experience with B2B SaaS platforms
• Ability to obtain necessary background clearance as required by customers
• Strong communication and relationship-building skills with a customer-focused mindset
• Bachelor’s degree and 3+ years of experience with CRM software

🏖️ Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

Skills & Technologies

Remote

Degree Required

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Motorola Solutions, Inc.

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About Motorola Solutions, Inc.

Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.

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