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Customer Success Manager

Workato, Inc.

Job Overview

Location

Chennai, India

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Workato, you will own a portfolio of enterprise accounts, ensuring value realization through the Workato platform, driving adoption, retention, and growth across diverse industries and business functions.
• Day to day, you will develop strategic relationships with enterprise customers, conduct executive business reviews, create joint success plans, monitor outcome achievement, serve as the primary escalation point, and collaborate internally to champion customer needs and unlock expansion opportunities.
• Workato is a leader in Enterprise MCP and iPaaS, trusted by 50% of the Fortune 500, offering a cloud-native platform that unifies data, applications, processes, and AI for real-time orchestration at scale, with a culture focused on flexibility, trust, innovation, and work-life balance.
• In this role, you will deepen your expertise in enterprise automation, AI-driven orchestration, and digital transformation, while developing strategic account management skills, influencing cross-functional teams, and contributing to the evolution of Customer Success practices through playbooks, hackathons, and process innovation.

Skills & Technologies

Remote

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Workato, Inc.

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About Workato, Inc.

Workato provides low-code/no-code enterprise automation and integration software that connects applications, data, and business processes across cloud and on-premises systems. Its platform offers pre-built connectors, recipes, and AI-powered workflow orchestration for finance, HR, IT, sales, support, and marketing functions. The company enables organizations to automate tasks without extensive coding, reducing manual effort and accelerating digital transformation initiatives. Workato serves mid-market to large enterprises worldwide through a subscription-based SaaS model, emphasizing security, governance, and scalability for complex integrations.

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