Customer Success Manager

📋 Description

• • As a Customer Success Manager at Onit, Inc., you will support a diverse portfolio of customers and drive strong outcomes in adoption, engagement, and long-term success, playing a critical role in delivering value through customer engagement, data-driven insights, and cross-functional collaboration.
• • Day to day, you will work closely with customers to ensure a seamless experience, help them maximize the value of Onit’s AI-powered legal operations platform, and collaborate with internal teams to address needs and drive product adoption and satisfaction.
• • Onit is redefining the future of legal operations through AI, streamlining enterprise legal management, matter management, spend management, and contract lifecycle processes by transforming manual workflows into intelligent, automated solutions, with a team of innovators focused on making legal departments faster, smarter, and more strategic.
• • In this role, you will develop deep expertise in legal tech and AI-driven platforms, strengthen your customer relationship and consulting skills, and contribute to shaping customer success strategies that impact product evolution and client retention in a high-growth SaaS environment.