Customer Success Manager

FreedomPay, Inc.

Job Overview

Location

Philadelphia, Pennsylvania

Job Type

Full-time

Full Job Description

📋 Description

• The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.
• FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce.
• The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America.
• FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption.
• The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.
• FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.
• As a Customer Success Manager, you’ll be the primary point of contact for a book of enterprise clients, ensuring their needs are met through consistent communication.
• This role is ideal for someone who thrives in a fast-paced, technical environment, excels at relationship management, and enjoys collaborating across teams to drive client satisfaction and long-term success.

🎯 Requirements

• 3+ years of experience in a customer-facing role, preferably in a SaaS or technology company.
• Proven track record of delivering exceptional customer satisfaction and driving long-term client success.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment with multiple priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights.

🏖️ Benefits

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.

📍 Location

• Philadelphia, Pennsylvania

Skills & Technologies

Onsite

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FreedomPay, Inc.

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About FreedomPay, Inc.

FreedomPay, Inc. provides cloud-based payment and commerce technology for enterprises. Its platform integrates point-of-sale, mobile, e-commerce, loyalty, analytics and fraud prevention across retail, hospitality, food service, healthcare, education and financial services. The system supports EMV, contactless, mobile wallets and alternative payment methods, orchestrating transactions through tokenization and encryption to reduce PCI scope and risk. Real-time data analytics and closed-loop offers aim to increase customer engagement and revenue. FreedomPay’s technology is designed to unify legacy and emerging channels, enabling merchants to accept payments globally while managing compliance and delivering personalized experiences at scale.

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