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Customer Success Manager

ContentSquare SAS

Job Overview

Location

Charlotte, North Carolina

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Customer Success Manager at Contentsquare, you will be a trusted advisor and central point of contact for enterprise customers, ensuring they achieve strategic business goals and realize value from the Contentsquare platform throughout their entire lifecycle.
• You will develop long-term relationships with operational sponsors and executive-level contacts, drive product adoption and utilization, build data-driven success plans aligned with client KPIs, and collaborate with sales, product, marketing, and engineering teams to drive renewals, upsell, and cross-sell opportunities.
• Contentsquare is a global leader in experience analytics with a presence in 15 offices worldwide, committed to creating an inclusive workplace where individuals are daring, understanding, and deliberate, and where complex digital journeys are made simpler for customers and their end-users.
• In this role, you will deepen your expertise in enterprise SaaS customer success, sharpen your strategic and data-driven decision-making, influence product direction through customer feedback, and grow as a leader and ambassador for Contentsquare in the Southeast market and beyond.

🎯 Requirements

• 5+ years of experience in high-touch enterprise customer success, account management, or consulting
• Proven ability to build long-term client relationships with C-level and operational stakeholders
• Exceptional written and oral communication skills, including structured, emotionally intelligent, and engaging delivery
• Experience with digital solutions and strong knowledge of analytics, ideally including product analytics, A/B testing, and data-driven businesses
• Demonstrated ability to collaborate closely with sales teams to achieve business goals and growth
• Proactive, ownership-minded approach with strong organizational skills and ability to manage multiple priorities

🏖️ Benefits

• Opportunity to work with a global leader in experience analytics serving customers across 15 international offices
• Inclusive workplace culture that values daring, understanding, and deliberate individuals committed to making the complex simpler
• Clear path to drive impact and scale within a high-growth, constantly evolving sector at the forefront of digital experience intelligence
• Access to professional development through collaboration with product, marketing, support, and engineering teams to shape customer-centric innovation
• Role as a trusted advisor and ambassador, enabling thought leadership through speaking engagements, case studies, and industry events

Skills & Technologies

Onsite

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ContentSquare SAS

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About ContentSquare SAS

ContentSquare SAS provides a digital experience analytics platform that captures user interactions on websites and mobile apps. Using AI-driven analysis, it visualizes customer journeys, identifies friction points, and quantifies revenue impact of UX issues. The software offers heatmaps, session replays, zone-based engagement metrics, and predictive alerts to help e-commerce, retail, financial services, and travel brands optimize conversion rates and personalize experiences across digital touchpoints.

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