Customer Success Manager

Verse Medical Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• Manage a portfolio of Verse accounts, including clinics and hospital users, to ensure seamless adoption and ongoing satisfaction with the platform.
• Own the handoff process from Sales to Customer Success, ensuring smooth onboarding and alignment with customer goals.
• Conduct quarterly business reviews with customers to assess usage, identify challenges, and drive strategic expansion opportunities.
• Resolve high-priority and high-impact customer issues in close collaboration with the operations team to maintain service reliability and trust.
• Proactively identify and execute growth opportunities within existing accounts to increase product adoption and revenue expansion.
• Implement and refine internal Customer Success processes to enable scalable operations as the company grows.
• Monitor account health metrics to identify and mitigate churn risks before they escalate.
• Collaborate directly with customers to ensure timely, accurate, and compliant documentation for successful insurance billing processes.
• Serve as the primary point of contact for customers, providing responsive and empathetic support in a phone-driven environment.
• Maintain detailed records of customer interactions, outcomes, and feedback using CRM software and office productivity tools.
• Work within a hybrid model requiring 4 days per week in the New York City office to foster team collaboration and innovation.
• Translate customer feedback into actionable insights for product and operations teams to improve platform functionality and user experience.
• Demonstrate deep empathy for healthcare providers and patients by owning problems end-to-end and seeking solutions that address real-world clinical workflows.
• Operate with transparency and directness, sharing both successes and challenges openly with internal teams and customers alike.
• Adapt quickly to changing priorities and ambiguity, maintaining high standards of organization and execution under pressure.

🎯 Requirements

• 1-3 years in a customer success role in the software or healthtech domain
• Excellent interpersonal and communication skills, both written and verbal
• Experience managing and triaging issues across multiple customer accounts
• Comfort working in a phone-driven environment
• Experience using CRM software (e.g., Salesforce) and office tools (e.g., Microsoft Office and/or G Suite)
• Ability to manage ambiguity and competing priorities

🏖️ Benefits

• $90,000-$100,000 base salary, plus bonus
• 100% coverage of health insurance premium for employee and dependents
• Access to high-quality dental and vision insurance plans
• 401(k) plan for future savings (no company match at this time)
• Opportunities for rapid career advancement in a high-growth company
• Hybrid work model with 4 days per week in the New York City office

Skills & Technologies

Hybrid

$90k-100k

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Verse Medical Inc.

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About Verse Medical Inc.

Verse Medical Inc. operates a digital platform that connects healthcare providers with medical suppliers for purchasing surgical and clinical supplies. The company streamlines procurement through a cloud-based marketplace, offering real-time pricing, inventory visibility, and analytics tools to reduce costs and improve supply chain efficiency for hospitals and surgery centers across the United States.

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