Job Overview
Location
United Kingdom - Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Henry Schein One, you will drive customer adoption, value realisation, retention and growth across our PMS solutions, helping dental practices operate efficiently and deliver exceptional patient care through a digital‑first, data‑driven approach.
- • You will lead strategic business reviews, monitor customer health using dashboards and alerts, develop standardised success plans, capture sentiment via NPS and feedback loops, deliver digital education programs, promote best practice adoption, collaborate with Product teams, activate customer advocacy, foster peer‑to‑peer learning, maintain accurate CRM records, analyse Academy engagement trends, and attend trade shows or events as required, with regular planned meet‑ups at the Head Office despite the remote role.
- • Henry Schein One is part of Henry Schein, Inc., a global leader in healthcare solutions, committed to equal opportunities and empowering dental practices to improve operational efficiency and patient outcomes through innovative practice management software.
- • In this role, you will develop expertise in customer success strategy, data‑driven retention tactics, digital education delivery, cross‑functional collaboration with Product and Academy teams, and advocacy program scaling, while gaining deep insights into the dental healthcare industry and SaaS customer lifecycle management.
🎯 Requirements
- • Previous experience within Customer Success with proven impact across key CS metrics
- • Clear, confident communication skills, able to build trust, lead strategic conversations, and deliver engaging sessions
- • A collaborative, customer‑centric mindset, working effectively with cross‑functional teams to champion customer outcomes
- • Experience with webinar or digital‑education platforms (e.g., Zoom, HubSpot Academy, Articulate)
🏖️ Benefits
- • Commitment to equal opportunities in employment across all protected characteristics
- • Opportunity to work remotely with regular planned meet‑ups at the Head Office
- • Role focused on empowering dental practices to operate efficiently and deliver exceptional patient care
Skills & Technologies
About Henry Schein, Inc.
Henry Schein, Inc. is a Fortune 500 distributor of healthcare products and services to office-based dental, animal health, and medical practitioners. Founded in 1932 and headquartered in Melville, New York, the company supplies pharmaceuticals, equipment, software, and practice-management solutions across more than 30 countries. Its offerings include infection-control products, diagnostic equipment, vaccines, and financial services, supported by a global logistics network and value-added consulting. The firm also operates continuing-education programs and sustainability initiatives, serving approximately one million customers while emphasizing efficient supply-chain management and integrated technology platforms for healthcare practices.
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