Job Overview
Location
United States
Job Type
Full-time
Category
Sales
Date Posted
May 23, 2026
Full Job Description
đź“‹ Description
- • Serve as the primary point of contact for enterprise and mid-market customers, ensuring seamless onboarding, adoption, and ongoing engagement with Influ2’s ABM platform.
- • Proactively monitor customer health metrics and usage patterns to identify at-risk accounts and implement targeted retention and expansion strategies.
- • Collaborate with customers to define and track success metrics aligned with their ABM objectives, including contact-level intent activation and revenue impact measurement.
- • Deliver regular business reviews and strategic guidance to help customers maximize the value of Influ2’s technology in reaching specific buyers and driving measurable outcomes.
- • Coordinate cross-functionally with Sales, Marketing, and Product teams to relay customer feedback, advocate for product enhancements, and align customer goals with platform capabilities.
- • Develop and maintain detailed customer success plans tailored to each client’s unique ABM strategy, ensuring alignment between their target accounts and Influ2’s contact-level targeting tools.
- • Educate customers on platform features and best practices through training sessions, documentation, and one-on-one consultations to drive adoption and reduce churn.
- • Manage a portfolio of 30–50 enterprise accounts, balancing high-touch engagement with scalable processes to ensure consistent service quality across the customer base.
- • Act as a trusted advisor by anticipating customer needs, resolving complex issues promptly, and fostering long-term relationships built on trust and mutual success.
- • Document customer interactions, outcomes, and feedback in CRM systems with precision to support reporting, forecasting, and internal alignment.
- • Participate in quarterly business planning with customers to review performance against goals and identify new opportunities for growth using Influ2’s technology.
- • Represent Influ2 at customer events, webinars, and case study sessions to showcase successful implementations and reinforce brand credibility.
- • Maintain deep knowledge of ABM methodologies, buyer intent data, and digital advertising ecosystems to provide informed, consultative guidance to customers.
- • Ensure all customer communications reflect Influ2’s commitment to excellence, transparency, and partnership in driving revenue impact.
🎯 Requirements
- • Proven experience as a Customer Success Manager or similar role in a B2B SaaS environment
- • Demonstrated ability to manage enterprise-level customer portfolios and drive retention and expansion
- • Strong understanding of ABM (Account-Based Marketing) principles and contact-level targeting strategies
- • Excellent communication, presentation, and interpersonal skills with a track record of building trusted client relationships
- • Proficiency in CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Totango)
- • Ability to analyze customer usage data and translate insights into actionable success plans
🏖️ Benefits
- • Competitive salary and performance-based bonus structure
- • Comprehensive health, dental, and vision insurance
- • Unlimited PTO policy with mandatory minimum usage
- • Remote-first work environment with flexible hours
- • Annual learning and development stipend
- • Quarterly team retreats and annual company-wide gathering
Skills & Technologies
Onsite
About Influ2 Inc.
Influ2 Inc. operates a person-based advertising platform that identifies and engages individual buying-committee members across digital channels. The cloud software tracks each target’s ad exposures, clicks and site visits, then pushes engagement data into CRM and marketing-automation systems so sales and marketing teams see exactly who is in-market and ready to talk. Founded in 2017, the company serves enterprise and mid-market organizations in North America and Europe that run complex B2B sales cycles.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
