Renewal Success Manager - Japan

📋 Description

• • As a Renewal Success Manager at DeepL, you will be the commercial architect managing the most critical phase of the customer lifecycle, ensuring that the value realized by customers translates into long-term commercial commitment. You will strategically lead the renewals process for complex customer engagements, aligning customer health and usage with pricing models and growth-oriented contracts.
• • Your day-to-day responsibilities include designing pricing models and multi-year agreements that reward adoption and enable future expansion, navigating procurement processes by leading negotiations with legal, finance, and other stakeholders, and maintaining forecast accuracy for your region to ensure on-time renewals are the standard.
• • You will partner closely with Customer Success Managers, Account Executives, and the broader Go-to-Market organization to ensure alignment on the customer journey, and collaborate with Global Systems Integrators and partners to align renewal strategy with customers’ digital transformation initiatives.
• • DeepL is a global AI product and research company with over 1,000 employees across 228 markets, trusted by 200,000+ business customers for its Language AI platform. The company fosters a culture of innovation, trust, and well-being, where employees are empowered to grow in a purpose-driven, fast-moving environment.
• • In this role, you will develop expertise in SaaS renewal strategies, enterprise contract negotiation, and cross-functional collaboration, while contributing to DeepL’s mission of becoming the global leader in trusted, intelligent AI technology that enhances communication and connection worldwide.