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This position was posted on April 28, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!

Customer Success Manager

Sift Science, Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at Sift Science, you will drive adoption and partner with customers as a trusted advisor to unlock value from Sift’s Digital Trust & Safety solutions, ensuring long-term customer success and satisfaction.
• Day to day, you will understand customer business needs, demonstrate Sift’s value through strategic reviews, act as a product expert, advocate for customers internally, contribute to product documentation, and manage your book of business with a focus on retention and growth.
• You will join a creative, cross-functional team of product experts who serve as the voice of the customer, bridging business and technical challenges while maximizing customer value across global industries.
• In this role, you will deepen your expertise in fraud prevention and SaaS platforms, sharpen your consultative and data-driven communication skills, and develop strategic influence across customer organizations—from technical teams to the C-suite.

Skills & Technologies

Remote

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Sift Science, Inc.

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About Sift Science, Inc.

Sift is a digital trust and safety platform that helps businesses prevent online fraud and abuse. It uses machine learning to analyze user behavior, device information, and other signals in real-time, allowing companies to make smarter decisions about who to trust. Sift's platform provides tools for fraud detection, account takeover prevention, content moderation, and payment protection. By unifying data across various touchpoints, Sift enables businesses to build secure and seamless customer experiences while reducing operational costs associated with manual review and chargebacks. Their solutions cater to a wide range of industries, including e-commerce, finance, travel, and gaming.

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