Customer Success Manager

OneSignal, Inc.

Job Overview

Location

United States (Remote)

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager at OneSignal, you will play a pivotal role in retaining and growing a strategic book of 50–60 US-based customers, ensuring they derive maximum value from OneSignal’s omnichannel engagement platform.
• Your day-to-day responsibilities include leading customer onboarding and implementation, conducting regular business reviews, building cross-functional relationships with product, sales, and support teams, and synthesizing customer feedback to inform product roadmap decisions.
• OneSignal is a Series C, venture-backed leader in customer engagement, powering over 1.3 trillion messages annually for 1.5 billion monthly active users across 140 countries, with clients ranging from startups to enterprises like Live Nation, American Express, and Zynga.
• In this role, you will develop deep expertise in B2B SaaS customer success, strengthen your strategic account management skills, and grow your influence by driving retention, expansion, and customer advocacy within a high-impact, collaborative team.

🎯 Requirements

• 3+ years of experience in account management or customer success, preferably with a B2B SaaS product
• Proven experience working with Salesforce, Gong, and Vitally
• Excellent written, verbal, and visual communication skills with strong attention to detail and organizational abilities

🏖️ Benefits

• Competitive base salary range of $110,000–$140,000 (NY/CA) with On Target Earnings (OTE) of $140,000–$170,000/year
• Remote work flexibility as the default option across multiple U.S. states and international locations including the UK, Singapore, and Canada
• Comprehensive and inclusive benefits package, competitive equity program, and commitment to personal growth and ownership in a collaborative, high-scale startup environment

Skills & Technologies

Express

Remote

$110k-140k

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OneSignal, Inc.

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About OneSignal, Inc.

OneSignal is a leading customer engagement platform that enables businesses to deliver personalized messages across multiple channels, including mobile push notifications, in-app messages, email, and SMS. Their service helps companies increase user retention, drive conversions, and build stronger customer relationships by providing tools for segmentation, A/B testing, and analytics. OneSignal serves a wide range of industries, from e-commerce and media to gaming and finance, empowering them to communicate effectively with their audiences at scale. The platform is known for its ease of use, powerful features, and robust infrastructure, making it a popular choice for businesses of all sizes looking to optimize their customer communication strategies.

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