Job Overview
Location
Seoul, South Korea
Job Type
Full-time
Category
Customer Success
Date Posted
April 24, 2026
Full Job Description
đź“‹ Description
- • The Customer Success Manager for Ads Solutions at OpenAI supports advertisers in onboarding, launching, and growing on the advertising platform, serving as a trusted advisor to help partners achieve business objectives while ensuring responsible platform use.
- • Day to day, the role involves owning relationships with advertising partners, guiding them through onboarding and campaign launches, analyzing performance data to provide actionable recommendations, identifying expansion opportunities, collaborating cross-functionally with Sales, Product, Analytics, Policy, and Operations, surfacing advertiser feedback for product improvements, and building scalable processes for the advertising ecosystem.
- • The Ads Solutions team partners with advertisers to understand their needs and inform product development that drives revenue growth and long-term success, all while upholding user trust and platform integrity in alignment with OpenAI’s mission of responsible AI adoption.
- • In this role, the individual will develop expertise in digital advertising strategy, client relationship management, data-driven decision making, and cross-functional collaboration within a fast-moving AI company, gaining experience in scaling advertising ecosystems and contributing to responsible platform growth.
🎯 Requirements
- • 3+ years of experience in digital advertising, account management, customer success, consulting, or a related client-facing role
- • Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment
- • Comfort interpreting performance data and translating insights into strategic recommendations
- • Experience with data querying (e.g., SQL, advanced Excel/Google Sheets)
- • Fluency in both Korean and English (spoken and written)
- • Ability to communicate clearly and build trust with technical and non-technical stakeholders
🏖️ Benefits
- • Hybrid work model (3 days in office per week)
- • Relocation assistance for new employees
- • Opportunity to work on AI-driven advertising solutions with global impact
- • Exposure to cross-functional collaboration across Product, Sales, Analytics, Policy, and Operations
- • Commitment to equal opportunity employment and reasonable accommodations for disabilities
- • Access to OpenAI’s mission-driven environment focused on safe and beneficial AI development
Skills & Technologies
Hybrid
About OpenAI, Inc.
OpenAI is a San Francisco-based artificial intelligence research and deployment company founded in 2015. It develops large-scale AI models such as GPT, DALL-E, and Codex, providing cloud APIs and consumer applications like ChatGPT. Originally established as a non-profit, it later created a capped-profit subsidiary to attract capital while maintaining its mission to ensure artificial general intelligence benefits all of humanity.
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