Job Overview
Location
Seattle
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 3, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at HackerOne, you will own a portfolio of customers, driving retention, satisfaction, and long-term value by partnering closely with them to understand their goals and guide them in maximizing the value of HackerOne’s platform.
- • You will manage customer accounts proactively, identify risks and opportunities, build scalable workflows using automation and an AI-first mindset, and use data-driven decision making to monitor account health and inform strategies for retention and expansion.
- • HackerOne is a global leader in Continuous Threat Exposure Management (CTEM), uniting agentic AI with the world’s largest community of security researchers to deliver measurable, continuous reduction of cyber risk for enterprises trusted by industry leaders like Goldman Sachs, Uber, and the U.S. Department of Defense.
- • You will develop expertise in customer success within a high-impact cybersecurity SaaS environment, strengthen cross-functional collaboration with Sales, Product, and Engineering, and achieve measurable outcomes in customer retention, adoption, and satisfaction while growing your professional impact in a mission-driven, inclusive culture.
🎯 Requirements
- • 2–3 years of experience in Customer Success, Account Management, or a related role in SaaS or technology environments
- • Experience managing customer relationships and supporting renewals or retention strategies
- • Proficiency with CRM tools and ability to analyze customer data to inform decisions
- • Strong communication skills, with the ability to explain technical or complex concepts clearly
🏖️ Benefits
- • Health (medical, vision, dental), life, and disability insurance
- • Equity stock options
- • Retirement plans
- • Paid public holidays and unlimited PTO
- • Paid maternity and parental leave
- • Employee Assistance Program
Skills & Technologies
About HackerOne, Inc.
HackerOne operates a vulnerability coordination and bug-bounty platform that connects organizations with a global community of security researchers. Companies run managed programs to receive responsibly disclosed security flaws, set reward tiers, and track remediation. The San Francisco–headquartered firm provides triage, disclosure, analytics, and compliance tooling to enterprises and government agencies seeking continuous security testing beyond traditional audits and scans.
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