Strategic Client Success Manager

DailyPay, Inc.

Job Overview

Location

US-Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Strategic Client Success Manager at DailyPay, you will play a pivotal role in transforming how America’s top employers engage with their workforce by driving adoption and maximizing the value of DailyPay’s on-demand pay platform. This role is critical to ensuring that enterprise clients not only achieve their financial wellness goals but also deepen their partnership with DailyPay through measurable outcomes, executive alignment, and strategic growth initiatives. You will be the trusted advisor who bridges operational execution with long-term vision, turning customer success into sustainable revenue expansion and brand advocacy.
• You will own the full lifecycle of strategic enterprise accounts—from initial kickoff and platform launch through ongoing optimization, renewal, and expansion. Your day-to-day will involve leading cross-functional coordination, designing joint success plans with clients, tracking key performance indicators, and proactively identifying risks and opportunities. You’ll act as the primary liaison between the customer and internal teams including Product, Sales, Marketing, and Support, ensuring seamless communication and aligned objectives. By developing deep relationships across HR, Payroll, Finance, IT, and executive leadership, you’ll position DailyPay as an indispensable partner in workforce innovation.
• DailyPay is a mission-driven worktech leader headquartered in New York City with a distributed workforce spanning the U.S. and Belfast. The company is committed to financial inclusion and employee empowerment, leveraging its award-winning platform to help employers strengthen retention, productivity, and morale. As part of a fast-growing, innovative team, you’ll contribute to a culture that values agility, collaboration, and impact—where your strategic insights directly influence product evolution and market positioning.
• In this role, you will sharpen your expertise in enterprise SaaS account management, develop advanced stakeholder engagement techniques, and gain exposure to cutting-edge HR technology trends. You’ll have the opportunity to shape go-to-market strategies, influence product roadmaps through customer feedback, and grow into a leadership position within a high-visibility function that drives both customer satisfaction and revenue growth. Success here means becoming a recognized advisor in the HCM space while building a career defined by impact, influence, and innovation.

🎯 Requirements

• BA/BS degree in Business Administration or a related field
• 7-10+ years of proven experience in Customer Success or Account Management within a fast-moving HCM or SaaS environment, managing Fortune 500 or national enterprise accounts
• Demonstrated ability to build and maintain trusted advisor relationships with C-level stakeholders and cross-functional teams in HR, Payroll, Finance, IT, and Operations
• Solid experience with CRM platforms such as Salesforce or HubSpot, account management systems, and tools like Catalyst
• Comfortable operating in ambiguous, rapidly evolving environments with a track record of influencing outcomes through data-driven communication and presentation skills

🏖️ Benefits

• Exceptional health, vision, and dental care plans
• Opportunity for equity ownership in a high-growth worktech company
• Unlimited PTO and 401(k) with company match
• Life and AD&D insurance, short- and long-term disability coverage
• Employee Assistance Program, Employee Resource Groups, and regular company outings and events

Skills & Technologies

Remote

Degree Required

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DailyPay, Inc.

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About DailyPay, Inc.

DailyPay provides an on-demand pay platform that integrates with employer payroll systems, allowing employees to access earned wages before the scheduled payday. Founded in 2015 and headquartered in New York City, the company partners with enterprises across retail, hospitality, healthcare and contact-center industries to offer real-time pay transfers, automated savings, financial counseling and analytics dashboards that reduce turnover and support workforce financial wellness.

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