Job Overview
Location
🇪🇺 Europe (remote)
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
📋 Description
- • As a Customer Success Manager at Luminovo, you will own a portfolio of accounts in the electronics supply chain space, turning customers into long-term, growing partnerships by understanding their operations and guiding them toward better outcomes.
- • Your day-to-day responsibilities include onboarding new customers, driving product adoption, conducting quarterly business reviews, monitoring health scores, managing renewals, and identifying upsell and cross-sell opportunities to increase net revenue retention.
- • You will work within a collaborative, international team at a growth-stage company that builds AI-powered software for the electronics industry, with headquarters in Munich and Berlin and a remote-first culture spanning multiple global locations.
- • In this role, you will develop deep expertise in B2B SaaS customer success, revenue expansion, and the electronics manufacturing industry, while influencing product direction through structured customer feedback and gaining exposure to AI-driven innovation in a mission-driven environment.
🎯 Requirements
- • Proven experience in Customer Success or Account Management within B2B SaaS, with ownership of retention and expansion targets
- • Comfortable leading revenue-related conversations and managing pipeline activities to drive growth
- • Fluency in both German and English, essential for engaging with customers and internal teams across regions
🏖️ Benefits
- • Fully remote work option within +/- 2 hours of CET, with access to offices in Munich and Berlin for hybrid flexibility
- • Regular team retreats and opportunities to attend industry events, with all travel expenses covered by the company
- • Opportunity to work at the forefront of AI innovation in a trillion-dollar industry still reliant on outdated processes, helping drive meaningful technological change
Skills & Technologies
About Luminovo GmbH
Luminovo builds AI-driven software that digitizes and accelerates electronics development and manufacturing workflows. Founded in Munich in 2017, the company offers cloud-native tools for quotation, component sourcing, PCB layout analysis and supply-chain collaboration, enabling OEMs, EMS providers and distributors to cut lead times, reduce errors and lower costs. Its platform integrates real-time data from suppliers and manufacturers to deliver transparency and automation across the electronics value chain.
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