Job Overview
Location
London
Job Type
Full-time
Category
Customer Success
Date Posted
April 19, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager EMEA at Notabene Global Inc., you will play a pivotal role in driving customer retention, expansion, and satisfaction across the EMEA region by owning the post-sales journey and acting as a trusted advisor to clients in the digital finance and compliance space.
- • Your day-to-day responsibilities will include managing the full customer lifecycle—onboarding, adoption, renewal, and upsell—while building long-term relationships with stakeholders, monitoring customer health metrics, delivering product guidance, and contributing to internal strategy through customer insights and feedback.
- • You will join a fast-growing, globally distributed team of nearly 50 employees across 14 countries, backed by leading investors including Y Combinator and DRW, working at the forefront of infrastructure that enables secure, efficient digital financial services between regulated institutions.
- • In this role, you will develop deep expertise in Travel Rule compliance, crypto and fintech markets, and enterprise SaaS dynamics, while sharpening your strategic thinking, commercial acumen, and ability to influence cross-functional teams as the voice of the customer.
🎯 Requirements
- • 3-5 years of experience in Customer Success or Account Management within the Cryptocurrency, FinTech, RegTech, or complex technical SaaS environments
- • Proven experience managing the full customer lifecycle, including onboarding, adoption, retention, and upsell
- • Demonstrated ability to manage a diverse portfolio of clients ranging from SMBs to enterprise-level accounts
- • Experience contributing to the development of customer success processes, resources, and best practices
- • Familiarity with compliance-driven or regulated industries and environments
🏖️ Benefits
- • Opportunity to work with a rapidly scaling Series B-backed company transforming digital finance infrastructure
- • Exposure to cutting-edge developments in crypto, blockchain, and regulatory technology (RegTech)
- • Autonomy and entrepreneurial freedom to shape customer success strategies and processes
- • Remote-friendly work environment with a global team spanning 14 countries
- • Career growth potential in a high-impact, customer-centric role within a mission-driven organization
Skills & Technologies
About Notabene Global Inc.
Notabene is a compliance software company that helps crypto-native businesses meet global Travel Rule and anti-money-laundering requirements. Its platform automates counterparty risk assessment, transaction screening, and secure data exchange between virtual asset service providers, banks, and financial institutions. Founded in 2020 and headquartered in New York, the company connects exchanges, custodians, and DeFi protocols to a unified compliance network, enabling safe, auditable transfers of digital assets while satisfying FATF and FinCEN regulations across jurisdictions.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Silver.com LLC
2 months ago
