Customer Success Manager (EMEA Lead)

📋 Description

• • Customer Success Manager (EMEA Lead) at Pylon Labs Inc. is an individual contributor role focused on owning the end-to-end customer journey for European clients, with the opportunity to grow into a team lead or manager as the EMEA region scales.
• • Day-to-day responsibilities include hosting customer onboarding and education calls, identifying underutilized accounts, collaborating with engineering to build tooling and processes, creating scalable customer education content (webinars, guides), and using Pylon internally to provide product feedback.
• • Pylon Labs is a well-funded B2B post-sales platform backed by a16z, BCV, General Catalyst, and Y Combinator, serving over 1,300 companies including Linear, Cognition, Modal Labs, and Incident.io, with a mission to transform customer success through conversational data and layered intelligence.
• • The role offers the chance to be Pylon’s first EMEA CSM hire, build the regional motion from scratch, develop deep product expertise, and follow a clear path to leadership as the company invests long-term in the EMEA market.