Job Overview
Location
New York
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As an Enterprise Customer Success Manager at Heidi Health, you will own the full lifecycle of complex healthcare customers, driving measurable clinical and operational outcomes while expanding Heidi’s footprint across multi-site enterprises.
- • You will manage a portfolio of 3 to 6 large hospital systems or health networks (250+ users each), overseeing parallel workstreams across implementation, adoption, expansion, and renewal within the same account.
- • You will partner with Account Executives on pre-sales, expansion, and renewal, maintaining end-to-end ownership of the customer journey from pilot to long-term partnership.
- • You will build executive relationships with C-suite leaders, clinical teams, IT, and operations, tailoring engagement to stakeholder priorities while driving change through structured training, coaching, and risk management.
- • You will develop account plans aligned to customer goals, run multi-site rollouts with formal governance, prove value using KPIs, and contribute to scalable playbooks for enterprise success.
🎯 Requirements
- • Proven experience managing the full customer lifecycle (pre-sales, implementation, adoption, expansion, renewal) in enterprise accounts, preferably in healthcare or healthtech.
- • Demonstrated success in driving measurable clinical and operational outcomes through structured change management and user adoption initiatives.
- • Strong project management skills with ability to manage multiple workstreams, timelines, risks, and dependencies across complex, multi-site deployments.
- • Commercial acumen including experience in renewal negotiations, expansion strategy, pricing discussions, and contributing to net revenue retention (NRR).
- • Ability to build and maintain trusted relationships with C-suite executives, clinical leaders, IT, and operations stakeholders.
- • Self-starter with bias for action, comfortable operating in fast-paced, ambiguous environments while maintaining ownership and accountability.
🏖️ Benefits
- • Flexible hybrid working model (3 days in office in ANZ/UK, 5 days in NYC)
- • Annual personal development budget of $500
- • Opportunity to earn equity in the company and share in its success
- • Access to learn from top engineers, creatives, and experts in a diverse, mission-driven team
- • Chance to create global impact within a leading Australian healthtech startup scaling across the US, UK, Canada, and Europe
- • Fast-track career growth for high-impact performers
Skills & Technologies
About Heidi Health Pty Ltd
Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
