Job Overview
Location
Sydney
Job Type
Full-time
Category
Customer Success
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager (Gen AI Workflows) at Jellyfish, you will operationalise Generative AI for enterprise marketing teams by codifying, embedding, and scaling AI workflows using Pencil Pro and Share of Model, moving clients from ad-hoc experimentation to industrial-scale adoption to prove Gen AI builds brands better, faster, and cheaper.
- • Day to day, you will architect Gen AI playbooks, drive adoption of Pencil Pro into creative and media teams’ daily workflows, conduct strategic QA on AI outputs, align stakeholders across client organisations, deliver ROI analysis to prove value, identify expansion opportunities, and feed Australian market feedback to product teams to shape the roadmap.
- • Jellyfish is a global digital marketing agency that fuses tech enthusiasts, creative minds, and media and data experts to empower clients along their digital journey, embracing diverse perspectives to fuel innovation, challenge the status quo, and craft influential stories for global clients.
- • In this role, you will develop deep expertise in enterprise Gen AI workflows, master the art of translating technical capabilities into business outcomes, become a trusted advisor to CMOs and creative leaders, and directly influence product evolution through real-world market feedback, positioning yourself at the forefront of AI-driven marketing transformation.
🎯 Requirements
- • 3-5 Years in High-Growth SaaS or AdTech managing enterprise accounts at a top-tier SaaS company, performance marketing agency, or digital transformation consultancy
- • Hybrid background with understanding of both marketing briefs (agency side) and software deployment (SaaS side)
- • Proven track record of client retention and expansion through identifying upsell opportunities via usage data
- • Workflow architect experience deconstructing messy human processes and rebuilding them into software-defined workflows
- • Prompt literacy with sophisticated understanding of prompting LLMs and diffusion models, able to distinguish bad output from bad prompt and coach clients
- • Data-driven storytelling ability to turn Share of Model analytics into coherent strategy that convinces CMOs to shift budget
- • Challenger mentality to correct client misconceptions about AI tools and steer them toward scalable generation
- • Executive presence to engage CMOs and Creative Directors, translating technical concepts into business value
- • Change management expertise navigating organisational resistance, training sceptical teams, and turning detractors into champions
🏖️ Benefits
- • Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am and 6:30pm with flexible working hours
- • Right to disconnect from the workplace outside usual working hours as per internal policy
- • Opportunity to tailor your work environment to suit your needs
- • Workplace that prioritises your growth and celebrates your contributions
- • Collaborative team environment valuing diverse perspectives and inclusive collaboration
Skills & Technologies
About Jellyfish
Jellyfish is a global digital marketing agency that provides paid media, creative, analytics, and training services for brands seeking measurable growth. Founded in 2005, the company operates from offices across North America, EMEA, and APAC, serving clients such as Google, Samsung, and Uber. It combines consultancy, technology partnerships, and in-house talent to manage campaigns across search, social, programmatic, and retail media. Jellyfish also offers certification programs and proprietary tools to upskill marketers and optimize performance across Google Marketing Platform, Amazon Ads, and other ecosystems.
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