Job Overview
Location
Berlin Office
Job Type
Full-time
Category
Customer Success
Date Posted
May 16, 2026
Full Job Description
đź“‹ Description
- • Own a book of approximately 30 enterprise customers across EMEA, including the DACH region, serving as the primary post-sales partner from onboarding through renewal and scaled adoption.
- • Lead customer kickoffs and success planning sessions, aligning stakeholders on goals, timelines, responsibilities, and measurable business outcomes.
- • Drive onboarding and enablement for both technical and business audiences, unblocking implementation challenges and accelerating time-to-value.
- • Establish and maintain a structured operating cadence including health checks, executive syncs, and quarterly business reviews (QBRs), using product usage data and customer insights to guide priorities.
- • Monitor customer health and product adoption signals to proactively identify risks, manage escalations, and maintain stakeholder alignment throughout the customer lifecycle.
- • Quantify and communicate business value and ROI through clear narratives tied to product adoption, outcomes, and measurable impact.
- • Identify and progress upsell and cross-sell opportunities in partnership with Account Executives to drive enterprise net retention rate (NRR) of ~120%.
- • Collaborate closely with Support, Solutions Engineering, Product, and Sales teams to resolve customer blockers swiftly and ensure a seamless end-to-end experience.
- • Provide structured, actionable feedback to Product and Engineering teams, representing customer needs and influencing product roadmap priorities.
- • Translate product usage into measurable business outcomes and executive-ready narratives that demonstrate clear value to customers.
- • Maintain high-trust relationships with technical and executive stakeholders through crisp, clear communication tailored to each audience.
- • Operate with rigor and structure across multiple priorities, ensuring consistent follow-through and alignment across cross-functional teams.
- • Embrace a builder mindset in fast-changing environments, taking ownership of outcomes even in ambiguous situations.
- • Contribute to the design of scalable playbooks and programs that uplift customer outcomes and improve overall success processes.
- • Ensure smooth renewal cycles by managing risk, anticipating churn, and positioning customers for continued value realization.
- • Work across multiple time zones to support enterprise accounts in EMEA and beyond, coordinating effectively with global teams.
🎯 Requirements
- • Enterprise Customer Success experience: Owned a book of enterprise SaaS customers and executed end-to-end kickoffs, onboarding, and QBRs.
- • Value & outcomes mindset: Proven ability to translate product usage into measurable business outcomes, ROI, and executive-ready narratives.
- • Technical fluency: Ability to confidently engage with IT and engineering stakeholders on APIs, integrations, authentication, and environments, knowing when to escalate.
- • Commercial acumen: Demonstrated track record of driving renewals and expansion (upsell/cross-sell) with measurable retention and growth impact.
- • Operational rigor: Consistently run structured operating cadences, manage multiple priorities with discipline, and maintain stakeholder alignment.
- • Clear, high-trust communication: Excel at communicating with both technical builders and executives while building durable customer relationships.
🏖️ Benefits
- • Competitive compensation with equity ownership in n8n.
- • 30 days of vacation plus public holidays in Europe; 20 vacation days + 8 sick days + public holidays in the US.
- • €1,000 (or equivalent) annual budget for courses, books, events, or coaching to support career growth.
- • $100 per month stipend to support open-source projects you care about.
- • Unlimited AI budget for productivity and creativity tools.
- • Remote-first work model with regular team off-sites and a company culture rated at 94 eNPS in 2024.
Skills & Technologies
GitHub
Remote
About n8n GmbH
n8n GmbH provides open-source workflow automation software that enables technical teams to connect applications and APIs without writing extensive code. The Berlin-based company offers a fair-code licensed platform for building, deploying and monitoring integrations, ETL pipelines and business processes. It combines visual node-based editing with JavaScript flexibility, supports hundreds of pre-built integrations, and can be self-hosted or used via cloud. Founded in 2019, n8n serves developers, IT departments and digital agencies seeking cost-effective alternatives to proprietary automation tools.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
