Job Overview
Location
Germany
Job Type
Full-time
Category
Customer Success
Date Posted
May 4, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one, driving long-term value and retention for clients across Europe.
- • You will lead and build relationships by owning a portfolio of customers and guiding them with tailored strategies that increase adoption, satisfaction, and long-term retention.
- • You will spot opportunities and drive growth by identifying upsell and cross-sell opportunities through deep understanding of customer needs and uncovering additional value.
- • You will act as the voice of the customer, advocating internally and influencing product and service improvements based on customer feedback.
- • You will collaborate cross-functionally with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences and ensure maximum impact from cybersecurity solutions.
- • You will use data to fuel decisions by tracking customer health metrics and transforming insights into actionable strategies that strengthen relationships and outcomes.
- • Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe, headquartered in the Netherlands with over 170 employees and international expansion.
- • You’ll work on international projects, solving real-world challenges and helping to build a safer digital future for clients, alongside professionals from intelligence, military, tech, and consulting backgrounds.
🎯 Requirements
- • At least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role with a strong track record of driving satisfaction, retention, and growth.
- • Clear and confident communication in both German and English, comfortable presenting to senior stakeholders and leading customer conversations.
- • Highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
- • Customer-obsessed mindset, always seeking to understand customer challenges and help them unlock long-term value.
- • Tech-savvy with experience in SaaS, cybersecurity, or a similar environment considered a strong plus.
🏖️ Benefits
- • A meaningful mission: protect organizations across Europe from real-world cyber threats.
- • A remote-friendly culture with regular company-wide get-togethers to collaborate in person and build strong team connections.
- • Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
- • Full ownership of a strategic function in a high-growth cybersecurity scale-up.
- • Weekly lunches (NL) and Thursday socials to stay connected.
- • A generous time-off policy, including wellbeing and volunteering days.
Skills & Technologies
About Eye Security, Inc.
Eye Security provides an enterprise-grade, AI-driven cybersecurity platform tailored for mid-market organizations, offering a comprehensive suite of solutions including Managed XDR, 24/7 Incident Response, Security Awareness training, and Cyber Insurance. They serve a diverse range of industries such as logistics, manufacturing, professional services, and healthcare, aiming to protect business continuity and safeguard operations. With a focus on European expertise and a customer-centric approach, Eye Security ensures high-confidence, actionable alerts by combining AI speed with human insight. Notably, over 750 European companies trust Eye Security, highlighting their proven effectiveness and commitment to simplifying complex cybersecurity challenges.
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