Job Overview
Location
Québec - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 6, 2026
Full Job Description
📋 Description
- • Manage the full customer life cycle for mid-size strategic customers, ensuring seamless onboarding, adoption, and retention
- • Own and drive key customer success metrics including Customer Health, Retention, and Expansion
- • Serve as a trusted advisor to customers by actively listening, asking perceptive questions, and understanding their unique goals and challenges
- • Engage with customers routinely to assess priorities, identify opportunities for platform expansion, and ensure full utilization of the Roomvo Platform
- • Act as the primary customer advocate within the organization, documenting feedback, requests, and issues to influence product, sales, and leadership decisions
- • Collaborate cross-functionally with Product, Sales, and Leadership teams to enhance customer experience and align internal priorities with customer needs
- • Mentor and support other members of the Customer Success team to elevate team performance and consistency
- • Maintain accurate, up-to-date records in Customer Success software systems with meticulous attention to detail
- • Communicate clearly and professionally with C-suite executives and decision-makers across enterprise accounts
- • Balance tight deadlines with the autonomy to manage your own schedule while maintaining high performance standards
- • Leverage Google Workspace (including spreadsheets and Google Docs) and Salesforce to track customer interactions, manage workflows, and report on outcomes
- • Contribute to a culture of curiosity, ownership, and operational excellence by valuing details and executing promises with urgency
- • Work remotely from any location while adhering to company expectations for availability and responsiveness
- • Take advantage of the opportunity to work from anywhere in the world for up to three months per year
🎯 Requirements
- • At least 1 year of experience in a Customer Success or Account Management role
- • Direct experience working with Enterprise customers and managing a book of business
- • Ability to quickly learn and prioritize technically complex processes and tasks
- • Professional comfort engaging C-suite executives
- • Proficiency in Google Workspace (including spreadsheets and Google Docs) and Salesforce
- • Clear written and verbal communication skills
🏖️ Benefits
- • Work-from-home stipend
- • Parental leave program
- • Birthday and company anniversary as paid days off
- • Opportunity to work from anywhere in the world for up to 3 months per year
- • Quarterly bonus structure
- • Remote-first culture with flexibility to work from any location
Skills & Technologies
About Leap Tools Inc.
Leap Tools is a company focused on developing innovative solutions within the technology sector. Their primary business model revolves around creating and offering specialized software tools designed to enhance productivity and efficiency for businesses and individuals. The company operates within the software development industry, aiming to provide cutting-edge products that address specific market needs. Leap Tools is committed to leveraging technology to solve complex problems and deliver value to its customers through its suite of digital offerings.
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