Customer Success Manager, MM/ENT

Nooks Platform Inc.

Job Overview

Location

United States (Any Time Zone)

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager for Mid-Market and Enterprise at Nooks Platform Inc., you will ensure customers maximize value from Nooks’ AI-powered Agent Workspace for GTM, driving retention, expansion, and satisfaction by guiding stakeholders through the full customer lifecycle.
• Day to day, you will manage a portfolio of ~20 mid-market and enterprise accounts, own renewal negotiations and upsell/cross-sell motions, onboard new customers, conduct regular check-ins, analyze usage and health metrics, assist with technical support, and serve as the voice of the customer to inform product development.
• Nooks is an applied AI lab backed by $70M+ from top VCs like Kleiner Perkins, serving over 1,500 customers including Notion, HubSpot, and Rippling, with a mission to 10x every seller by automating busywork so humans can focus on closing deals.
• In this role, you will develop deep expertise in AI-driven sales technology, strengthen strategic account management skills, drive measurable revenue retention and expansion, and grow as a trusted advisor influencing both customer outcomes and product direction in a fast-growing, high-impact startup.

🎯 Requirements

• 5+ years of B2B SaaS CSM experience managing a portfolio of 20+ accounts with a successful renewals track record
• 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
• Comfortable with data analytics and experience using data to proactively identify customer challenges
• Excellent written and verbal communication skills
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

🏖️ Benefits

• Competitive compensation relative to the market
• Equity offerings
• Generous perks
• Comprehensive benefits

Skills & Technologies

Onsite

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Nooks Platform Inc.

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About Nooks Platform Inc.

Nooks Platform Inc. provides an AI-powered sales development platform that automates prospecting workflows for B2B teams. The product combines auto-dialing, parallel dialing, AI call coaching, call analytics, and CRM sync to help reps reach more leads, increase connect rates, and book meetings faster. It integrates with Salesforce, HubSpot, Outreach, and other sales tools to streamline sequences, surface live intent signals, and surface coaching insights from conversation data. Founded in 2020 and headquartered in San Francisco, the company serves high-growth SaaS and tech companies seeking to scale outbound pipeline generation without proportionally growing headcount.

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