Job Overview
Location
United States
Job Type
Full-time
Category
Customer Success
Date Posted
April 17, 2026
Full Job Description
đź“‹ Description
- • The Customer Success Manager will partner with Maze’s most impactful mid-market customers across NAMER, focusing on Central and East Coast time zones, to drive adoption, elevate research maturity, and own renewal success.
- • Day-to-day responsibilities include educating customers on research methodologies and Maze best practices, managing post-sale relationships, leading Executive Business Reviews, identifying expansion opportunities, advising senior stakeholders, and acting as the Voice of the Customer to Product, Marketing, and Research teams.
- • Maze is a Series B user research platform backed by Felicis, Emergence, and Amplify, serving 100,000+ brands across 4,000 companies including Uber, Amazon, and Atlassian, with a mission to make user insights accessible at the speed of product development.
- • In this role, you will deepen your expertise in B2B SaaS customer success, develop executive presence, master product-led growth strategies, and directly impact customer retention and expansion while shaping the future of user research adoption.
🎯 Requirements
- • 3+ years in Customer Success, Strategic Account Management, or Consulting in a B2B SaaS environment
- • Experience supporting Enterprise or mid-market customers, ideally with product, design, research, or technical audiences
- • Strong history of owning renewals and driving retention outcomes
- • Research-savvy: Comfortable learning, discussing, and guiding research workflows (no formal UXR background required)
- • Teacher mindset: Skilled at translating complex concepts into clear, confidence-building guidance
- • Analytical: Able to interpret customer usage, identify patterns, and turn insights into action
🏖️ Benefits
- • Health insurance with international coverage, vision, and dental: 100% of the team member premium paid
- • Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources
- • Life and Disability Insurance, 100% of the team member premium paid
- • Flexible time off
- • Meaningful equity
- • Company retreats, fully paid for by Maze
- • New MacBook (laptop), paid for by Maze
- • Paid Family leave: 16 weeks for birth or adoptive parents
- • $500/month to be used for dependent health insurance coverage (or flexible use if no dependents)
- • $1,500 remote work setup fund
- • Flexible work schedule where you manage your own working hours
- • Monthly Bonus.ly points redeemable for gift cards and more
- • Virtual social engagements and SWAG throughout the year
- • Open, transparent culture with virtual coffee chats, bi-weekly all-hands meetings, and more
Skills & Technologies
About Maze Labs, Inc
Maze Labs, Inc. provides a product-discovery and user-research platform for product teams to validate designs and prototypes through quantitative testing and user insights. The SaaS platform lets teams run unmoderated tests, recruit participants, capture task success metrics, and generate reports and analytics to inform design decisions and reduce reliance on qualitative feedback. Maze integrates with design tools and workflows to measure usability, prioritize features, and quantify product-market fit during development. The company serves UX designers, product managers, and researchers at startups and enterprises seeking faster, data-driven validation of product concepts.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
