Job Overview
Location
Poland
Job Type
Full-time
Category
Customer Success
Date Posted
May 4, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Optro, you will manage a large book of SaaS customers using digital engagement, automation, and data-driven strategies to ensure product adoption, drive retention, and uncover growth opportunities at scale.
- • Your day-to-day responsibilities include managing high-volume customer accounts through one-to-many communication, segmenting accounts by lifecycle stage and usage, monitoring churn risk via health scores, triggering renewal and expansion campaigns, guiding customers to support resources, building scalable onboarding journeys, cultivating digital relationships through newsletters and events, collaborating with Product and Marketing teams, and maintaining accurate CRM data to inform KPIs and program improvements.
- • Optro is a leading audit, risk, ESG, and InfoSec platform with over $300M ARR, trusted by more than 50% of the Fortune 500 and recognized as one of the 500 fastest-growing tech companies in North America for seven consecutive years. The company fosters a culture of customer obsession, gritty resilience, innovation, teamwork, and growth mindset.
- • In this role, you will develop expertise in scaling customer success operations, leveraging automation and data to drive retention and expansion, influencing product roadmap through customer insights, and mastering enterprise SaaS customer lifecycle management in a high-growth, innovative environment.
🎯 Requirements
- • 3+ years of experience in Customer Success, Account Management, or a related field in a B2B SaaS environment
- • 1+ years of hands-on experience with AuditBoard/Optro modules, data load processes, and advanced configurations
- • Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms
- • Proven experience in audit, risk management, compliance, or management consulting with a focus on enterprise-level challenges
- • Exceptional communication, relationship-building, and problem-solving skills with ability to influence stakeholders at all levels
- • Self-motivated and proactive, with ability to work independently and manage ambiguity effectively
🏖️ Benefits
- • Monthly work from home allowance (varies by location)
- • Competitive compensation & bonus program
- • Annual leave and holidays
- • Employee resource groups
- • Opportunities for team and company-wide get-togethers
- • Launch a career at one of the fastest-growing SaaS companies in North America and EMEA
Skills & Technologies
About Optro Inc.
Optro is a technology company focused on revolutionizing the way businesses manage and leverage their data. They provide an AI-powered platform designed to automate data operations, enabling organizations to extract deeper insights, improve data quality, and accelerate data-driven decision-making. Their solution addresses common challenges in data integration, transformation, and governance, making complex data processes more accessible and efficient. Optro serves a wide range of industries, empowering them to unlock the full potential of their data assets for competitive advantage and operational excellence.
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