Customer Success Manager (SMB) - LATAM

📋 Description

• • As a Customer Success Manager (SMB) at Leap Tools, you will manage the post-onboarding lifecycle for a portfolio of small and medium business customers, ensuring they achieve their goals and derive maximum value from the Roomvo platform.
• • Your day-to-day responsibilities include driving customer health, retention, and expansion metrics; acting as a trusted advisor by understanding customer needs; maintaining accurate records in Customer Success software; advocating for customers internally with product, sales, and leadership teams; and routinely engaging with customers to identify opportunities for growth and improvement.
• • Leap Tools is a fast-growing, remote-first technology company building advanced visualization solutions for the interior décor industry, serving customers in 80+ countries including Fortune 500 brands like Home Depot, and recognized by Deloitte as one of the fastest-growing tech companies for multiple years.
• • In this role, you will develop deep expertise in SaaS customer success, strengthen your ability to engage C-suite executives, refine your organizational and prioritization skills, and grow as a trusted advisor who influences product and strategy through customer insights.