Customer Success Manager (SMB) - North America

📋 Description

• • As a Customer Success Manager (SMB) at Leap Tools Inc., you will manage the post-onboarding lifecycle for a portfolio of small and medium business customers, ensuring they achieve their goals with the Roomvo platform and driving retention, health, and expansion.
• • Your day-to-day responsibilities include engaging with customers to assess priorities, identifying upsell opportunities, maintaining accurate records in Customer Success software, advocating for customer needs internally with product, sales, and leadership teams, and sharing insights across the Customer Success organization.
• • Leap Tools is a fast-growing, remote-first tech company recognized by Deloitte as one of Canada’s fastest-growing technology firms, building advanced visualization solutions for the interior décor industry with global customers including Fortune 500 retailers like Home Depot.
• • In this role, you will develop deep expertise in SaaS customer success, strengthen your ability to engage C-suite stakeholders, and grow into a trusted advisor who influences product direction and delivers measurable impact on customer outcomes.