Customer Success Manager - Switzerland

DeepL SE

Job Overview

Location

Berlin

Job Type

Full-time

Full Job Description

📋 Description

• As a Customer Success Manager for the Swiss market at DeepL, you will play a pivotal role in driving customer value and retention by managing a strategic portfolio of 20–25 Corporate accounts in Switzerland, acting as a trusted advisor rather than a vendor.
• Your day-to-day responsibilities include leading deep-dive business reviews to demonstrate ROI to C-suite stakeholders, designing tailored onboarding experiences, guiding customers on API and advanced feature adoption, identifying expansion opportunities with Account Executives, and tracking quarterly adoption, retention, and advocacy targets.
• You will join DeepL’s DACH Customer Success team, a mission-driven group focused on enabling global communication through AI-powered language solutions, operating within a culture of innovation, trust, and continuous learning.
• In this role, you will develop expertise in enterprise SaaS customer success, deepen your technical understanding of AI-driven language platforms, and grow your strategic influence by shaping customer outcomes that directly impact DeepL’s market expansion in Switzerland.

🎯 Requirements

• Fluency in German and English; proficiency in French or Italian is a distinct advantage for engaging with the Swiss market.
• Proven experience in a Customer Success role, preferably within a scaling SaaS organization, with a track record of retaining customers and turning them into advocates.
• Experience working with APIs and guiding technical customers on product integration and advanced usage.
• Ability to thrive in a fast-paced, scale-up environment, balancing strategic thinking with tactical execution to meet quarterly business goals.

🏖️ Benefits

• Hybrid work model with flexible hours and office attendance twice a week, supporting collaboration and work-life balance.
• 30 days of annual leave (excluding public holidays) and access to mental health resources to support well-being.
• Monthly Hack Fridays—full-day sessions to pursue passion projects and collaborate across teams.
• Regular in-person team events, including onboarding, business unit gatherings, and company-wide celebrations.
• Competitive, globally tailored benefits package reflecting DeepL’s international, diverse workforce of over 90 nationalities.

Skills & Technologies

Hybrid

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DeepL SE

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About DeepL SE

DeepL SE develops and operates neural machine translation technology. Founded in 2017 as Linguee GmbH, the Cologne-based company rebranded in 2019 after creating DeepL Translator, a service noted for outperforming Google Translate in blind tests. The platform supports 33 languages and offers browser, desktop, mobile and API access, serving individuals, businesses, and developers worldwide. Revenue comes from tiered subscription plans for pro features and volume-based API usage. DeepL continues to invest in AI research to maintain translation quality and expand language coverage.

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