Job Overview
Location
Australia
Job Type
Full-time
Category
Customer Success
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at Zip, you will manage a portfolio of commercial customers across industries, driving customer success by defining business outcomes and partnering with clients to deliver continuous value through the Zip AI procurement platform.
- • Day to day, you will act as a trusted procurement advisor, educate customers on platform best practices, build relationships with key stakeholders in Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams, monitor customer health using data-driven adoption metrics, and collaborate with product and engineering to translate business needs into product improvements.
- • Zip is an AI-powered enterprise procurement platform trusted by industry leaders like T-Mobile, OpenAI, AMD, Mars, and Dollar Tree, having processed over $500 billion in spend and saved over $8 billion, backed by top investors including Tiger Global and Y Combinator with a $2.2 billion valuation.
- • In this role, you will develop deep expertise in enterprise procurement workflows, strengthen your strategic advisory and stakeholder management skills, gain exposure to cutting-edge AI-driven SaaS platforms, and contribute to shaping customer success processes in a fast-growing, innovative startup environment.
🎯 Requirements
- • 5+ years of relevant work experience in customer-facing roles such as customer success, account management, or strategic consulting, preferably in B2B SaaS
- • Procurement experience (procurement, sourcing, or vendor management) or familiarity with procurement technologies including ERP (Netsuite, Coupa), HRIS (Workday), CLM, GRC, JIRA, or ServiceNow
- • Excellent interpersonal skills with the ability to quickly build rapport and trust with customers
- • Strong project management skills to manage a dynamic customer portfolio
- • Creative problem-solving ability combined with attention to detail
- • Business process-oriented mindset with ability to analyze workflow efficiency using diagrams or conditional logic
🏖️ Benefits
- • Start-up equity
- • Team building events
- • Flexible PTO
- • Apple equipment plus home office budget
Skills & Technologies
About Zip
Zip provides the world's leading agentic procurement orchestration platform, helping businesses manage spend from initial intake to final payment. Their comprehensive suite of products, including Intake-to-Procure, Procure-to-Pay, Supplier Onboarding, and AI Procurement Concierge, streamlines complex purchasing processes. Zip serves a broad spectrum of clients, from startups to enterprises across various industries like technology and financial services, empowering procurement, finance, and legal teams to gain control and efficiency. The platform is designed to facilitate smarter spending and mitigate risk, leveraging embedded AI capabilities for decision-making and driving cross-functional efficiency by integrating with existing tech stacks, a feature beneficial for distributed teams. Notably, Zip is trusted by over 1,030 global leaders, demonstrating its significant impact on optimizing business operations.
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