Job Overview
Location
US-Remote
Job Type
Full-time
Category
Customer Success
Date Posted
April 25, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Manager at 8x8, you will serve as the quarterback and driver of account enablement, adoption, and end-user engagement for a high-volume book of business, directly impacting revenue through strong customer retention and strategic relationship management.
- • Day to day, you will maintain monthly recurring revenue by driving product adoption, own the full renewal lifecycle including forecasting and risk identification, lead account planning and customer business reviews, and develop multi-threaded relationships with stakeholders across technical and business contacts.
- • You will join a global team at 8x8 that empowers CX leaders with performance insights to make smarter decisions, delight customers, and drive lasting business impact through cloud-based communication and collaboration solutions.
- • In this role, you will develop expertise in SaaS customer success methodologies, deepen your understanding of VoIP, UCaaS, and CCaaS technologies, and build a track record of achieving retention and expansion goals while collaborating cross-functionally with sales, support, product, and professional services teams.
🎯 Requirements
- • 1-3 years of direct customer success, account management, or related experience, preferably managing a high-volume book of business
- • Proven track record of meeting or exceeding customer retention and satisfaction goals, including demonstrated experience supporting GRR/NRR targets in a SaaS environment
- • Strong analytical and problem-solving skills with the ability to assess customer needs across multiple accounts and leverage AI-enabled tools to enhance efficiency and collaboration
🏖️ Benefits
- • Competitive base pay range of $88,800.00 - $133,200.00, with additional rewards including discretionary merit increases, bonus, and/or stock based on performance and location
- • Equal employment opportunities and participation in the E-Verify program for US-based roles, ensuring fair and compliant hiring practices
- • Access to reasonable accommodations for individuals with disabilities in accordance with applicable laws, supported by dedicated HR contact for accommodation requests
Skills & Technologies
About 8x8, Inc.
8x8, Inc. is a California-based public company providing cloud-based unified communications and contact-center services to global enterprises. The platform integrates voice, video, chat, and contact-center functions into a single system delivered over the public internet. Founded in 1987 and headquartered in Campbell, 8x8 operates data centers worldwide and serves customers including mid-market businesses and large corporations. The company offers analytics, team messaging, and APIs for custom integrations, aiming to replace traditional on-premise PBX hardware. Revenue is derived from subscription and usage-based SaaS models.
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