Customer Success Operations Manager

📋 Description

• • As a Customer Success Operations Manager at Henry Schein, you will play a pivotal role in standardising and scaling the global Customer Success operating model, ensuring consistent execution across regions through defined lifecycle stages, engagement frameworks, and operational playbooks.
• • Day to day, you will partner with Customer Success leadership to operationalise strategy, own and optimise Gainsight as the core CS platform, design health scoring and automation workflows, build data-driven dashboards and reporting frameworks, and design scalable digital programmes to drive onboarding, adoption, expansion, and risk mitigation.
• • You will collaborate with Systems Engineering, Revenue Operations, and Data teams to ensure seamless system integrations and data flows, while continuously identifying opportunities for automation, tooling improvements, and operational simplification to enhance team productivity and scalability.
• • In this role, you will develop deep expertise in Customer Success operations, gain hands-on experience with Gainsight administration and advanced configuration, strengthen your analytical and data literacy skills through dashboard and metric development, and grow your stakeholder management capabilities by aligning cross-functional, global teams around shared operational goals.