Job Overview
Location
Taipei
Job Type
Full-time
Category
Customer Success
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Operations Manager at BTSE Holdings Limited, you will play a pivotal role in driving the adoption, retention, and expansion of API-based products for B2B and B2C clients in the global fintech and blockchain space. Your work directly contributes to client success and the scalability of BTSE’s innovative trading technologies, which are setting new benchmarks in performance and security.
- • Day to day, you will serve as the primary point of contact for API clients, guiding them through onboarding, ensuring successful integration of API offerings, and managing ongoing relationships to drive product adoption and expansion. You will collaborate with internal product and engineering teams to translate client feedback into improvements, monitor usage metrics, and develop strategies to increase client satisfaction and lifetime value—all without needing to write code, but requiring a strong technical understanding of API functionality.
- • You will join BTSE Group, a leading global fintech and blockchain company renowned for pioneering trading technologies adopted across the industry. The company serves both retail and institutional clients, empowering them to launch, operate, and scale fintech solutions through cutting-edge infrastructure. BTSE’s mission is to build innovative technology that meets the evolving demands of a competitive global market, and you will be instrumental in delivering tailored support to its API-driven product lines.
- • In this role, you will develop deep expertise in fintech APIs, client lifecycle management, and technical customer success at scale. You will achieve measurable impact by improving client retention and expansion rates, while building cross-functional collaboration skills with product, engineering, and sales teams. This position offers a clear path to grow into strategic customer success leadership within a fast-moving, innovative fintech environment.
🎯 Requirements
- • Experience in customer success, account management, or client-facing roles, preferably in fintech, SaaS, or technology environments
- • Strong technical aptitude with the ability to understand API functionality and engage in technical discussions with developers and product managers
- • Proven ability to drive client adoption, retention, and expansion through relationship management and strategic guidance
- • Excellent communication and interpersonal skills, with fluency in English; Mandarin proficiency is a plus
- • Experience working with B2B clients in a global or cross-cultural setting
- • Familiarity with CRM tools, customer success platforms, or ticketing systems (e.g., Salesforce, Zendesk, Gainsight)
🏖️ Benefits
- • Opportunity to work with a leading global fintech and blockchain company at the forefront of innovation
- • Exposure to cutting-edge API and trading technologies used by institutional and retail clients worldwide
- • Collaborative, fast-paced environment with direct impact on product adoption and client success
- • Professional growth in technical customer success within a high-growth fintech sector
- • Based in Taipei with engagement in global B2B and B2C client interactions
- • Involvement in shaping customer success strategies for scalable fintech products
Skills & Technologies
About BTSE Holdings Limited
BTSE Holdings Limited operates a centralized digital-asset exchange and derivatives platform offering spot, futures, options and custody services to retail and institutional clients. Launched in 2018 and headquartered in the British Virgin Islands, the company provides deep liquidity, multi-currency settlement, fiat on/off ramps and white-label infrastructure. It supports over 150 cryptocurrencies, including Bitcoin, Ethereum and stablecoins, and maintains segregated cold-storage security with real-time proof-of-reserve audits. BTSE also offers API, FIX and Lightning Network connectivity, aiming to bridge traditional finance and digital assets while complying with evolving global regulatory standards.
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