Job Overview
Location
Canada, Remote
Job Type
Full-time
Category
Customer Success
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Partner, you will partner with clients to achieve their digital training strategy through the 360Learning platform, ensuring they realize measurable business impact from their learning initiatives.
- • Day to day, you will map customer business objectives, audit and analyze platform usage, review benchmarks and best practices, create action plans, coordinate technical and educational resources, and drive contract renewals by helping customers achieve desired outcomes.
- • You will join a growing, strategic Customer Success team at 360Learning, where Customer Success is a key differentiator focused on transforming L&D into business results through outcome-focused guidance and strong execution.
- • In this role, you will develop expertise in enterprise customer success, deepen your ability to align learning platforms with business goals, and drive measurable upskilling impact while building long-term client partnerships in a high-visibility position.
🎯 Requirements
- • Experience in customer success, account management, or a related client-facing role
- • Ability to analyze platform usage data and translate insights into actionable plans
- • Strong communication and coordination skills to work with technical and educational stakeholders
- • Experience managing enterprise client relationships and driving contract renewals
- • Familiarity with L&D, upskilling, or corporate training initiatives
- • Self-motivated with ability to manage multiple client accounts independently
🏖️ Benefits
- • Opportunity to work remotely from Canada
- • High-visibility role in a growing company with strategic impact
- • Chance to develop expertise in enterprise customer success and learning platforms
- • Collaborative team environment focused on outcome-driven client partnerships
- • Exposure to cross-functional coordination (technical, educational, business)
- • Professional growth in aligning learning technology with business outcomes
Skills & Technologies
About 360Learning SAS
360Learning SAS provides a collaborative learning platform that enables organizations to create, share, and manage internal training courses. The software combines an authoring tool with an LMS, emphasizing peer-driven content and rapid course creation. Enterprises use it for onboarding, compliance, sales enablement, and skills development. Features include interactive authoring, analytics, AI coaching, and integrations with HRIS and CRM systems. Founded in 2013, the company serves mid-size and large corporations globally, focusing on accelerating learning programs and reducing reliance on traditional, top-down training methods.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
