Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Customer Success
Date Posted
April 23, 2026
Full Job Description
đź“‹ Description
- • As a Customer Success Specialist at Tide Platform Limited, you will play a vital role in helping small and medium-sized enterprises (SMEs) access financial solutions that save them time and money, directly supporting Tide’s mission to empower businesses across the UK, India, Germany, and France.
- • Your day-to-day responsibilities include managing inbound customer communications, proactively reaching out to prospective customers exploring finance options, ensuring accurate use of CRM systems like Salesforce for data tracking, guiding customers through the funding journey, and collaborating with lenders to facilitate successful loan outcomes.
- • You will be part of a dynamic, mission-driven team based in Sofia, Bulgaria, contributing to a high-growth, inclusive environment where innovation and collaboration are central to delivering seamless financial solutions for SMEs.
- • In this role, you will develop strong consultative sales and customer relationship skills, gain deep expertise in financial products and SME needs, and grow your ability to drive results in a fast-paced, tech-enabled environment while making a tangible impact on small business success.
🎯 Requirements
- • Ability to engage quickly and build strong working relationships with customers and internal teams
- • Results-oriented mindset with impeccable attention to detail, determination, and drive
- • Experience working in telephone-based environments such as sales or call centers
- • Passion for supporting small businesses and helping them achieve their goals
- • Self-motivated with the ability to manage and plan your work independently
- • Comfortable working in fast-paced settings and collaborating effectively in virtual teams
🏖️ Benefits
- • 25 days of paid annual leave
- • 3 paid days off per year for volunteering or learning and development activities
- • Extended maternity and paternity leave fully covered by the company
- • Personal learning and development budget
- • Additional health and dental insurance coverage
- • Access to a mental wellbeing platform
- • Fully covered Multisports card
- • Food vouchers and complimentary snacks, drinks, and light food in the office
- • WFH (work-from-home) equipment allowance
- • Flexible working arrangements, including remote work from home or anywhere in your home country, plus up to 90 days per year working from another country
Skills & Technologies
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
