Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Customer Success
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • The Customer Success Specialist is a key team member of the National Employee Benefits Technology (EBTech) Department, responsible for deploying software tools to customers and their employees for health care reform compliance, automated benefits enrollment, and other automation needs.
- • Day-to-day responsibilities include conducting root cause analysis, testing, training, and presenting software to customers and their employees, providing post-implementation support, and serving as a subject matter resource in customer meetings.
- • The role involves working on moderate to complex client projects, supporting assigned clients through direct and indirect means, and promoting teamwork, knowledge sharing, and adherence to performance standards within the department.
- • The incumbent will develop expertise in SOPs, contribute to process improvements, and gain hands-on experience with third-party software platforms used in benefits administration and HR technology.
- • This role offers the opportunity to grow within a meritocratic culture that values self-starters and those committed to doing what is best for customers, with potential for increased responsibility based on performance.
🎯 Requirements
- • Minimum education: Associate’s or Bachelor’s degree, or equivalent work experience
- • 2-5 years of applicable software implementation experience
- • Licensure in Life and Health Insurance or ability to obtain license within one year of employment
- • Proficient with MS Office Suite and experience working with personal computer database applications
- • Exceptional telephone demeanor, professional approach to problem-solving, attention to detail, and ability to adhere to strict deadlines
- • Ability to maintain a high level of confidentiality and travel for work if requested (less than 5% of the time)
🏖️ Benefits
- • Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- • Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement
- • Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- • Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more
- • Commitment to Diversity, Inclusion & Belonging with the motto “The Power to Be Yourself”
- • Equal Opportunity Employer fostering an inclusive environment
Skills & Technologies
About Brown & Brown Insurance
Brown & Brown Insurance is a publicly traded insurance brokerage and risk-management firm headquartered in Daytona Beach, Florida. Founded in 1939, the company provides commercial and personal insurance, employee benefits, and related services through a network of more than 400 offices across the United States, Canada, and the United Kingdom. It operates as an intermediary between clients and insurance carriers, offering tailored risk solutions to businesses, governmental entities, and individuals while generating revenue primarily through commissions and fees.
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