Job Overview
Location
London, UK
Job Type
Full-time
Category
Customer Success
Date Posted
May 6, 2026
Full Job Description
📋 Description
- • Customer Success Support Specialist (Spanish Speaking) at Hiya, Inc. is a pivotal role supporting rapid growth in Spain by resolving customer issues and helping build a scalable, AI-driven support model.
- • Day to day, you will resolve customer issues across Spanish and English markets (accounts, registrations, billing, product usage), troubleshoot problems end-to-end, decide when to solve independently vs escalate, spot patterns in customer issues, and help improve support through documentation, workflows, and automation.
- • You will work closely with Product and Engineering teams, gaining real autonomy and directly influencing product evolution based on customer feedback.
- • The role offers significant learning opportunities in SaaS support, cross-functional collaboration, problem-solving at scale, and contributing to the improvement of customer experience in a fast-growing tech company.
🎯 Requirements
- • Fluent Spanish + strong English
- • 1–3 years experience in SaaS or tech support
- • Experience with tools like Zendesk, Intercom, or Salesforce
- • Comfortable troubleshooting product issues (not just responding to tickets)
- • Basic understanding of how software works (APIs, integrations — no coding needed)
🏖️ Benefits
- • 25 holiday plus bank holidays
- • Private medical insurance through Vitality (including dental & vision)
- • Paid parental leave
- • Employer-paid life insurance 2x base salary
- • $1,000/year in Professional Development funds
- • Lunch provided on in-office days
Skills & Technologies
About Hiya, Inc.
Hiya is a leading conversational phone intelligence company that helps businesses and consumers identify and block spam calls and texts. Their platform analyzes billions of calls and texts monthly to provide real-time insights and protection against unwanted communications. Hiya's technology is used by mobile carriers, device manufacturers, and app developers to enhance the user experience and combat fraud. They offer solutions for call blocking, caller identification, and reputation management, aiming to make phone calls safer and more trustworthy for everyone. The company operates in the telecommunications and cybersecurity industries, focusing on mobile security and communication integrity.
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