Job Overview
Location
Remote US
Job Type
Full-time
Category
Customer Support
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • This Customer Support role at Vision Service Plan (VSP) ensures accurate, timely, and efficient handling of customer inquiries across multiple channels, directly supporting organizational goals by resolving issues and enhancing customer satisfaction.
- • Day-to-day responsibilities include responding to routine and complex inquiries from members, clients, providers, and business partners via phone, in-person, or internet/email; researching and resolving complaints; educating customers on product value; identifying trends; maintaining service standards; and supporting sales or claims processing as needed based on Line of Business.
- • VSP Vision is a mission-driven organization focused on eye health and vision care, providing comprehensive benefits and services to members, providers, and clients; the company emphasizes equal opportunity, a drug-free workplace, and adherence to fair chance hiring practices.
- • In this role, the individual will develop deep expertise in vision care products, insurance processes, and customer service excellence; gain experience in problem-solving, communication, and cross-functional collaboration; and build skills applicable to advancement within healthcare, insurance, or customer experience fields.
🎯 Requirements
- • One to two years of customer service experience handling moderate to complex inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- • Demonstrated ability to work with multiple software programs simultaneously and working knowledge of MS Office package
- • Effective verbal and written communication skills, including ability to document customer situations clearly and build rapport
🏖️ Benefits
- • Eligible for bonuses and commissions as part of the compensation package
- • Access to VSP Vision benefits including vision care and wellness programs
- • Equal opportunity employer with commitment to diversity, inclusion, and fair chance hiring practices
Skills & Technologies
About Vision Service Plan
Vision Service Plan is a not-for-profit vision benefits company headquartered in Rancho Cordova, California. Founded in 1955, it provides vision insurance and related services to more than 80 million members through employers, health plans, and government programs across the United States. The company operates the largest network of independent eye care professionals, including optometrists and ophthalmologists, and offers allowances for frames, lenses, and eye exams. VSP also funds global access initiatives, eyewear donations, and optometry student scholarships through its Eyes of Hope program.
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