Job Overview
Location
London
Job Type
Full-time
Category
Customer Support
Date Posted
April 3, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Agent at Ben Technologies Inc., you will be a vital voice of the product, delivering world-class service to users by resolving technical and product-related challenges with empathy, efficiency, and a problem-solving mindset in a fast-paced SaaS environment.
- • You will respond to customer queries via email, chat, and phone in a timely, friendly, and professional manner while maintaining excellent CSAT scores, troubleshoot and resolve technical and product-related issues within SLAs, and become a Ben product expert to educate and empower customers.
- • You will identify trends in support queries, escalate complex or recurring issues to the appropriate teams, create and maintain high-quality Help Centre articles that are accurate, consistent, and aligned with brand tone, and collaborate with product and support teams to translate complex concepts into clear, user-friendly documentation.
- • You will contribute to continuous improvement through feedback, collaboration, and knowledge sharing, helping to refine support processes and enhance the overall customer experience in a dynamic, high-performance startup environment.
- • Ben Technologies Inc. is a mission-driven benefits platform that connects the entire benefits ecosystem to create better outcomes for employers, employees, brokers, and providers, with a clear vision to build a world where everything works at its best so every employee can thrive at work and beyond.
- • The company fosters a brilliantly diverse, inclusive, and respectful culture, actively welcoming applications from all backgrounds and offering support for adjustments during the application process to ensure equity and accessibility.
- • In this role, you will develop deep product expertise, sharpen your technical troubleshooting and analytical skills, gain experience in SaaS support operations, and grow your ability to communicate complex ideas clearly—positioning you for advancement into senior support, product, or operations roles within a rapidly scaling tech company.
🎯 Requirements
- • 1-2+ years of experience in customer service within a fast-moving B2B SaaS company
- • Excellent written and verbal communication skills
- • Strong analytical thinking and problem-solving ability
- • Solid technical aptitude with enjoyment in digging into details and finding answers
- • Familiarity with tools like Intercom, Jira, or other CRM and ticketing platforms
- • Excellent organisational skills, including time management, prioritisation, and queue management
🏖️ Benefits
- • £30,000 base salary
- • Bonus scheme designed to reward and recognise high performance
- • £100 monthly personal Ben Balance (increasing by £50 per year of service up to £250)
- • Weekly lunch provided in the office
- • 28 days of holiday per year plus bank holidays, with option to buy or sell 2 days annually, increasing to 30 days after 3 years of service
- • Birthday day off
- • Work-from-abroad scheme
- • Enhanced parental leave and workplace nursery scheme
- • Comprehensive Private Medical Insurance
- • Funded Life Assurance cover with optional voluntary increase and annual health check
- • Comprehensive and tailored mental health support and professional coaching through a leading provider
Skills & Technologies
Go
Onsite
About Ben Technologies Inc.
Ben Technologies provides a SaaS platform that lets employers fund personalized benefits accounts for employees, who then choose from a curated marketplace of insurance, wellness, and lifestyle services. Founded in 2019 in San Francisco, the company automates enrollment, billing, compliance, and reporting through integrations with payroll and HRIS systems, aiming to replace traditional one-size-fits-all benefits packages with flexible, employee-directed spending.
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