Job Overview
Location
Makati City
Job Type
Full-time
Category
Customer Support
Date Posted
May 8, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Agent at Heidi Health, you will be on the front line supporting healthcare professionals using AI-powered tools, helping them feel confident, supported, and in control during critical moments in clinical settings.
- • You will manage customer support cases via chat, email, and phone, providing timely, professional, and empathetic responses while troubleshooting product issues and ensuring accurate, timely resolution.
- • You will work within a mission-driven team of clinicians, engineers, designers, and builders who are dedicated to reducing administrative burdens on healthcare providers and improving global patient care through AI innovation.
- • You will develop deep product knowledge, contribute to process improvements, and grow your expertise in healthtech support while working with a high-agency, fast-moving team that values empathy, clarity, and impact.
🎯 Requirements
- • 2+ years’ experience in customer support or customer service roles, ideally within SaaS, HealthTech, or other high-trust environments
- • Strong customer empathy and pride in delivering thoughtful, high-quality human support
- • Excellent written and verbal communication skills, with the ability to explain complex or technical topics clearly and empathetically
- • A structured, detail-oriented approach to problem-solving, with sound judgment and high attention to accuracy – particularly in healthcare or regulated contexts
- • Comfort working within defined processes and SOPs while applying judgment in edge cases
- • Ability to learn technical products and navigate multiple tools and systems (e.g. ticketing platforms)
- • Ability to manage multiple conversations and priorities while maintaining quality, composure, and professionalism
- • A collaborative mindset and willingness to share feedback, learn, and continuously improve
- • Flexibility - this role is expected to have flexibility of weekend/evenings work as we may be required to adjust the roster to suit current challenges
🏖️ Benefits
- • Work from home, with possibility of hybrid work in the future
- • Learn from some of the best engineers and creatives, joining a diverse team
- • The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups
- • If you have an impact quickly, the opportunity to fast track your startup career!
Skills & Technologies
About Heidi Health Pty Ltd
Heidi Health is an Australian clinical software company that provides AI-powered medical scribe and workflow automation tools for healthcare providers. Its platform records and transcribes patient consultations in real time, generating structured clinical notes, referral letters and coding suggestions that integrate directly with electronic medical record systems. The company serves general practitioners, specialists and allied health professionals, aiming to reduce administrative burden and improve documentation accuracy while maintaining data security and compliance with Australian healthcare standards.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
