Customer Support Agent – Mexico Credit Card Team

📋 Description

• • Customer Support Agent – Mexico Credit Card Team: This role is critical to Lendable’s mission of delivering excellent, friendly, and trustworthy support to credit card customers in Mexico, many of whom are entering the formal financial system for the first time. You will be on the front lines of customer interaction, helping build trust and confidence in Lendable’s products.
• • Day-to-day responsibilities include answering customer inquiries via chat, email, and eventually phone; helping customers understand credit card features, balances, payments, and due dates; troubleshooting common issues like payment problems or account access; escalating complex cases when needed; learning the product deeply to become an expert; documenting interactions accurately; and providing feedback to improve support quality and identify automation opportunities.
• • Lendable is a fast-growing, profitable UK-based fintech unicorn backed by Balderton Capital and Goldman Sachs, known for rebuilding consumer finance products from scratch to deliver money in minutes instead of days. The company is expanding into Mexico with its credit card product and building a founding local team, offering a high-impact environment where employees are trusted to make decisions from day one.
• • In this role, you will develop deep product expertise in fintech and credit cards, strengthen communication and problem-solving skills, gain experience in a high-growth tech environment, learn to navigate compliance and security protocols, and contribute directly to product improvement through customer feedback—building a foundation for growth in support, operations, or product roles.