Job Overview
Location
Philippines / Remote
Job Type
Full-time
Category
Customer Support
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • As a Customer Support Analyst at Loadsmart Inc., you will play a vital role in delivering exceptional support to customers across multiple channels, ensuring timely resolution of inquiries and contributing to continuous improvement in service processes within a fast-growing logistics technology company.
- • Your day-to-day responsibilities include providing Level 1 support via email, chat, and phone, accurately logging and tracking customer issues in the ticketing system, following up on open cases, identifying recurring problems, and collaborating with internal teams to improve response times and customer satisfaction.
- • You will join a globally distributed, innovative team at Loadsmart, a unicorn-valued logistics technology company headquartered in Chicago, known for combining industry expertise with cutting-edge technology to transform freight movement through data-driven solutions and a culture rooted in curiosity, clarity, results, commitment, and teamwork.
- • In this role, you will develop strong customer service and problem-solving skills, gain experience with CRM and ticketing systems, learn about logistics and supply chain operations, and have opportunities to contribute to process improvements that impact customer experience at scale.
🎯 Requirements
- • Proven experience in customer support, client service, or a related client-facing role
- • Strong communication skills, both written and verbal, with the ability to empathize and respond clearly to customer inquiries
- • Proficiency in using CRM tools, ticketing systems (e.g., Zendesk, Freshdesk), and standard office productivity software
- • Ability to work independently and collaboratively in a remote, fast-paced environment while managing multiple priorities
- • Familiarity with logistics, transportation, or supply chain concepts is a plus
- • Fluency in English; additional language skills are advantageous
🏖️ Benefits
- • Fully remote work arrangement from the Philippines with flexible scheduling
- • Competitive compensation package aligned with regional market standards
- • Opportunities for professional growth and skill development in a high-growth tech environment
- • Access to learning resources and internal training programs
- • Collaborative, inclusive company culture guided by core values of curiosity, clarity, results, commitment, and teamwork
- • Health and wellness benefits as per local regulations and company policy
Skills & Technologies
About Loadsmart Inc.
Loadsmart Inc. provides digital freight brokerage and capacity-matching technology for shippers and carriers in North America. The cloud platform automates pricing, booking, and shipment execution for dry van, refrigerated, flatbed, and drayage freight. Integrations with TMS and ELD systems enable instant quotes, real-time tracking, and predictive analytics to optimize routes, reduce empty miles, and improve service levels. Founded in 2014, the company leverages AI and machine-learning models to balance supply and demand across its network of carriers and shippers.
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