Job Overview
Location
San Francisco
Job Type
Full-time
Category
Customer Support
Date Posted
April 26, 2026
Full Job Description
đź“‹ Description
- • As the first Customer Support Engineer at Metriport, you will serve as the frontline technical lifeline for customers, bridging customer issues with internal engineering and product teams to ensure timely resolution and continuous product improvement.
- • You will own the end-to-end resolution of technical customer issues, from triage and root cause analysis to fix implementation and follow-up, while building scalable support infrastructure including automation, runbooks, and self-service tools.
- • You will join a tight-knit, high-performing team of former founders and YC alumni in San Francisco, operating with high autonomy, minimal bureaucracy, and a focus on sustainable intensity and output-driven work.
- • You will have the opportunity to shape the support function from the ground up, develop deep expertise in healthcare data infrastructure, and influence product direction through structured feedback loops based on real customer pain points.
Skills & Technologies
About Metriport Inc.
Metriport is a company that provides a comprehensive platform for managing and analyzing data related to sustainable building operations. Their solution aims to simplify the complex process of tracking energy consumption, water usage, and waste generation in commercial real estate. By offering tools for data collection, visualization, and reporting, Metriport empowers building owners and operators to identify inefficiencies, reduce environmental impact, and optimize operational costs. The platform integrates with various building systems and sensors, enabling real-time monitoring and actionable insights. Metriport focuses on driving sustainability initiatives and enhancing the performance of the built environment through data-driven strategies.
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