Job Overview
Location
India
Job Type
Full-time
Category
Customer Support
Date Posted
May 21, 2026
Full Job Description
đź“‹ Description
- • The Customer Support Engineer serves as the single point of contact for internal and external customers, providing end-to-end technical support for the Resilinc Product to ensure seamless user experience and operational continuity.
- • Day-to-day responsibilities include receiving, prioritizing, documenting, and resolving end-user help requests; analyzing data from various tables to diagnose issues; fixing minor code problems; escalating complex issues to internal teams; and maintaining accurate records of all interactions and resolutions in tracking tools.
- • Resilinc is a fully remote, mission-driven company pioneering agentic AI for supply chain risk management, recognized as a 2025 Gartner® Magic Quadrant™ Leader, trusted by global enterprises in life sciences, aerospace, defense, high tech, and automotive to predict and mitigate disruptions before they impact operations.
- • In this role, you will develop deep technical and customer service expertise, gain hands-on experience with enterprise SaaS platforms and data analysis, and grow into a trusted advisor who directly contributes to protecting critical global supply chains through timely, accurate support.
🎯 Requirements
- • Strong technical aptitude with ability to troubleshoot and resolve user issues
- • Experience querying and analyzing data from databases or data tables
- • Excellent communication skills to explain technical concepts clearly to non-technical users
- • Ability to document issues, resolutions, and processes accurately in tracking systems
- • Willingness to work 24*7 night shift schedule as required for global support coverage
- • Customer-focused mindset with ownership of end-to-end issue resolution
🏖️ Benefits
- • Fully remote work environment with flexibility to work from anywhere
- • Opportunity to work on meaningful, high-impact projects protecting global supply chains
- • Collaborative and empowering culture that encourages innovation and ownership
- • Exposure to cutting-edge agentic AI technology in enterprise SaaS
- • Chance to contribute to life-saving and critical goods delivery missions
- • Professional growth through hands-on technical and customer support experience
Skills & Technologies
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About Resilinc Corporation
Resilinc Corporation provides a cloud-based supply-chain risk-monitoring platform that maps multi-tier supplier networks, detects disruptions, and recommends mitigation actions. Founded in 2010 and headquartered in Milpitas, California, the company continuously gathers data from over 150 million sources to score geopolitical, environmental, regulatory, and cyber risks. Clients use its AI analytics to maintain continuity, meet ESG and regulatory compliance, and shorten recovery times during crises. The platform integrates with ERP and procurement systems and serves Fortune 500 manufacturers across automotive, electronics, healthcare, and aerospace sectors.
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