Oscilar Inc. logo

Customer Support Engineer

Job Overview

Location

Brazil - Remote

Job Type

Full-time

Category

Sales

Date Posted

April 19, 2026

Full Job Description

đź“‹ Description

  • • As a Customer Support Engineer at Oscilar, you will play a critical role in supporting the company’s mission to build the most advanced AI Risk Decisioning™ Platform, helping banks, fintechs, and digitally native organizations manage fraud, credit, and compliance risk with AI-powered solutions.
  • • You will partner closely with Account Executives to drive complex sales cycles, serving as a technical expert who translates platform capabilities into tangible business outcomes for customers through discovery, demos, proofs of concept, and technical presentations.
  • • You will join a mission-driven team of industry veterans from companies like Meta, Uber, Citi, and Confluent, working in a high-ownership, fast-paced environment where your contributions directly impact product strategy and customer success.
  • • In this role, you will deepen your expertise in enterprise SaaS sales, risk and compliance domains, and AI-driven decisioning systems, while developing skills in stakeholder management, technical storytelling, and influencing cross-functional teams to shape product roadmaps based on real customer feedback.

🎯 Requirements

  • • 4+ years of experience in Sales Engineering, Solutions Engineering, or similar customer-facing technical roles
  • • Experience working with enterprise or mid-market customers in SaaS, fintech, or infrastructure platforms
  • • Strong understanding of APIs, data workflows, and system integrations
  • • Ability to navigate both technical and business conversations with credibility
  • • Proven ability to influence stakeholders and drive technical wins in complex sales cycles
  • • Clear and structured communication skills — able to simplify complex ideas without losing depth

🏖️ Benefits

  • • Competitive salary and equity packages
  • • 100% employer-covered medical, dental, and vision for employees and dependents (U.S.)
  • • Unlimited PTO policy
  • • Family-friendly environment with regular team events and offsites
  • • Accelerated professional growth alongside industry leaders
  • • Opportunity to make the digital economy safer by protecting online transactions

Skills & Technologies

Python
Remote

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About Oscilar Inc.

Oscilar provides a no-code risk decisioning platform that enables fintechs and banks to build, test, and deploy real-time fraud prevention and credit risk models. The system centralizes identity, transaction, and alternative data, applies machine-learning rules, and offers continuous monitoring and explainable decisions. It is designed for product managers and analysts to reduce charge-offs, false positives, and manual reviews without engineering support.

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